Client Service Executive - Bracknell, United Kingdom - Circana

Description

Overview of the role:

An exciting opportunity has opened up within the UK Client Service Team, part of our wider Operations department. The Client Service Executive (CSE) is accountable for achieving high levels of client satisfaction through strong process management skills, flawless planning and execution, and proactive communication.

This is a cross-functional role, working closely with several internal teams as well as being the day-to-day contact for the designated client base. The CSE will play an integral part in delivering accurate client data on time and to the high standard CIRCANA define. In order to achieve this, they will strive for continuous improvement and best-in-class service throughout the data production and delivery cycle.

The Client Service Executive role is a fantastic entry level position which will give you a broad experience across many aspects of the client delivery process. With commitment to at least one year in role, this position can be viewed as an excellent starting point for a successful and varied career within CIRCANA. It will be a great opportunity for anyone who is looking to build a solid understanding of the foundation of the CIRCANA service and is keen to underpin an outstanding experience for our clients.

Main Role Responsibilities

Skills & Experience Required

Our Behaviours

Role

Therefore, we always look for people who can continuously champion our behaviours through-out the business within their day-to-day role

As well as the technical skills, experience and attributes that are required for the role, our behaviours sit at the core of our organisation.

Stay Curious

We are hungry to learn and grow, individually and with our teams. As persistent problem solvers, we ask "what has to be true?" to make things happen. We experiment and consider new ways to innovate, raise the bar across our teams, an believe there is always room for improvement.

Seek Clarity

We embrace complexity and derive meaning from complex information to create clear direction. However, we also must not make the complex complicated. We leverage data, science, and technology to break complexity into manageable chunks in order to surface opportunities, prioritize the highest impact areas and inspire action.

Own the Outcome

We are accountable for decisions and take ownership for our choices. We approach situations with an open mind and embrace change, being as consistent as possible and different where necessary.

Centre on the Client

We relentlessly focus on adding value for our customer, assessing needs, identifying new opportunities, and collaborating to find the best solution. We deliver an outstanding customer experience and execute with excellence.

Be a Challenger

We disrupt and compete as if the challenger. We are never complacent. We assume positive intent as we challenge one another to continuously improve. To do this we consider alternate ideas, value different perspectives, and engage in healthy, candid debate to drive informed decisions.

Champion Inclusivity

We foster trust in relationships and through our actions, engage individuals and teams with empathy, resect and integrity. We actively listen to different perspectives and encourage diversity in ideas, opinions, and points of view to build a better answer.

Commit to Each Other

We are fuelled by a passion for continuous learning, finding purpose in what we do to focus on our growth. We seek and share feedback freely, ensuring everyone knows how and why they are exceptional and where they can be even better. We celebrate and offer recognition for our collective and individual victories, both big and small. We work hard and smart, creating flexibility to accommodate both work and our lives. We care about our Circana family and promote each person's wellbeing so that all can flourish.

What Working For Circana Can Do For You

Here at Circana, we focus on outcomes rather than an outdated, one-size-fits-all notion of work, to give each of us the flexibility we need to have fun and balance our overall wellbeing. Through constructive and helpful feedback, we are empowered to take risks, challenge ourselves, reach unprecedented heights and achieve great personal growth.

What This Means For You When You Join Circana

Agile working – We offer flexibility to your working week through a mix of office and home working. We give you the options to work where you can best deliver your outcomes on that day, and allow you to manage your time effectively between work and personal activities. Effective agile working requires commitment to the team culture and availability for key in-person meetings when scheduled.

State of the art office – We opened our new office in January , with amazing spaces to do dedicated work with peace and quiet, collaborate with your colleagues in open or closed areas, and beautiful meeting rooms you will be proud to host clients in.

Me Days – We currently have four days over and above our contracted annual leave days to take time for ourselves, taking our total annual leave to days + Bank Holidays

Growth – You got where you are today by education, determination and plain hard work. Here at Circana, we aim to help you build your skills, explore new interests, and work across different functions, clients and teams. We believe that every career is a work in progress, and we foster each employee's journey, through a diverse set of experiential, skill-building and mentorship opportunities to learn from the best and brightest in our business.

Feedback – To do a great job, you need to know what is expected of you. We pledge to do just that through consistent, timely feedback and coaching to ensure continued growth.

Recognition – In addition to cheering on outstanding work on a project, exceptional client service, or performance over and above what is expected, we also applaud consistently great performance and initiative in solving problems, as well as innovation and new ideas. We're also not afraid of PDAs—public displays of appreciation—as we all celebrate individual victories as part of our shared success.

Challenge – Challenge and support are of equal importance, and we strive to deliver the right mix of both through line management, peer to peer relationships and an open-door policy to the leadership team. A career at Circana, as with life, is what you make it – so if you're looking for challenge, we can absolutely deliver

Fun – We can promise it will be challenging, rewarding – and fun We aim to work hard and recognise that's only achievable with some play as well, with all ideas welcome.