Customer Amendments Executive - Altrincham, United Kingdom - LoveitBookit

LoveitBookit
LoveitBookit
Verified Company
Altrincham, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job Opportunity:
Customer Amendments Executive


LoveitBookit has a fabulous opportunity for travel industry professionals to join a multi award-winning cruise company and become part of their success story Now celebrating 10 years, the company has achieved phenomenal success from its passion and people.


Position:
Customer Amendments Executive


Roles and Responsibilities:


As a customer amendments executive at LoveitBookit, you will work closely with the Customer Service Manager and the rest of the department to manage and ensure our customers receive the high level of service the company delivers with the cruise packages they have booked.

You will have excellent attention to detail and enjoy communicating and looking after our customers who are requesting to change their holiday from the original package booked.

You will understand the care and detail required for our customers when creating quotes and making amendments for customer bookings.


  • Handling customer queries about bookings, taking payments, and providing general information.
  • Completing postbooking administration tasks.
  • Facilitating changes to bookings as requested by customers.
  • Proactively reaching out to customers with essential information about their bookings.
  • Taking responsibility for postsale activities crucial for the company
  • Collaborating both independently and as part of a team to deliver exceptional service.

Required Skills:

We are looking for friendly enthusiastic individuals with a passion for the travel and cruise industry, possessing the following skills:

  • Positive approach to problem-solving with a can-do attitude.
  • Excellent verbal and written communication skills.
  • Flexibility to work effectively in a small team.
  • Proficient in computer skills, particularly Outlook, Microsoft Excel
  • Selfmotivated
  • Great attention to detail
  • Innovative and creative mindset.
  • Previous product experience in the travel sector is essential.

Job Type:
Full-time


Salary:
£26,000.00-£28,000.00 per year


Job Types:
Full-time, Permanent


Salary:
£26,000.00-£28,000.00 per year


Benefits:


  • Company events
  • Company pension
  • Free parking
  • Health & wellbeing programme
  • Onsite parking
  • Transport links

Schedule:

  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Altrincham: reliably commute or plan to relocate before starting work (required)

Education:


  • A-Level or equivalent (preferred)

Experience:

Travel Industry: 2 years (required)


Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person
More jobs from LoveitBookit
See all jobs of LoveitBookit