Legal Administrator - Manchester, United Kingdom - Veritas Solicitors

Veritas Solicitors

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role:
Legal Administrator

Business:
Veritas Solicitors

Reports to:
Team Leader

Location:
Cardinal House, Parsonage Gardens

Salary:
£21,000

Hours of work:35 Hours Per Week (Monday to Friday)

Employee Benefits:

Competitive salary £21,000

Working Hours: 10:00 - 18:00 / 11:00 - 19:00 (Monday to Friday)

Annual reviews
Birthday privilege
24 days annual leave
Employee assistance program
Pension scheme
Holiday buy scheme
Bespoke training and development opportunities
Family leave policies
Convenient City Centre based fantastic location
Growth and development prospects opportunities to gain experience within your capacity and in line with the business which is exciting.

Company Information

Veritas Solicitors LLP, situated in the heart of Manchester City Centre, is a multi-disciplinary law firm committed to delivering tailor-made legal solutions to individuals and businesses.

We are the Top 7 best solicitor firms in Manchester within housing and property and the Top 23 best solicitors firms in Manchester, according to ReviewSolicitors.

Our clients trust us to handle their complex legal matters with an exceptional experience, individual attention, and a high level of sophistication.

Our areas of specialism include:

Personal Injury, Clinical and Dental Negligence, Financial Mis-selling, Data Breach, Civil Disputes, Professional Negligence, Commercial Property, Housing Disrepair, Business Interruption Claims, Immigration and Private Client.

At Veritas Solicitors, we strive to be the preferred choice of clients for their most challenging legal needs and significant business transactions.

Job Purpose
The Legal Administrator will be a part of Veritas Solicitor's fantastic client Onboarding team.

The business is experiencing further growth as a result of increased instructions and therefore have a requirement for a capable and confident Legal Administrator.

Effectively the first point of contact within the firm for our clients.

Our Client Services team typically handle incoming client matters providing excellent customer service levels, high attention to detail towards the client complain.

Ensuring a smooth transition and internal handover to our case handlers and Solicitors. The purpose of the role is to deliver exception client care standards, ensure all required documents/information/evidence etc. is acquired and updated on our systems. Prompt communication between client and third parties providing updates and requests, managing expectations at each opportunity.

Competency Requirements

Speaking with Client's and taking personal details and details pertaining to their claim.
Drafting Letters of Claim.
Confident telephone manner and communication skills
Ensure the phones are answered promptly to maintain a high standard of service
Use of proclaim case management system ensuring confidentially and compliance with regulatory standards. Previous user experience would be advantageous however not essential.
Handling inbound and outbound calls to take initial information on cases where further information is required
Assessment of specialist claims with due diligence and attention to detail
Collating and reviewing file information from potential clients to ensure informed decision making
Liaising with fee earners and file handlers where required to seek additional advice or clarity on the feasibility of cases
Accepting or rejecting claims based on evidence acquired
Carrying out due diligence and fraud checks to flag or check any cases where credibility or fraud concerns are apparent
Ensure that all customer data is entered and stored
Reporting into your Team Manager for advice, guidance, or transparency around matters.
Adhering to all firm policies at all times

Skills & Qualifications