Customer Care and Operations Administrator - Sheffield, United Kingdom - Ossila

Ossila

Verified Company

Sheffield, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Duties undertaken by the Customer Care and Operations Administrator will include working with our customer relationship management (CRM) system as well as other IT systems to:

Prepare customs documentation and commercial invoices
Book shipments and track packages around the world
Liaise with couriers and provide accurate information for customs clearance, to ensure the timely delivery of orders
Keep our records up to date and assist with general enquiries
Prepare client orders

Essential requirements

Methodical and diligent work ethic
Office and customer service experience
Good interpersonal and written/oral communication skills
Excellent organisational skills
High attention to detail
Good Excel and general IT skills
Excellent record keeping
Right to work in UK

Full training will be provided to give practical customer service experience of international trade in a small but fast-growing company.

About Ossila

Ossila is a dynamic, high-growth enterprise specializing in the manufacturing and supply of advanced scientific equipment, materials, and laboratory supplies to institutions worldwide.

Our aim is to accelerate the pace of scientific discovery through the trade of specialized goods for cutting-edge research in materials science, organic electronics, and renewable energy.

Founded by academics from the University of Sheffield, we now have offices in both Sheffield and Leiden.

We take immense pride in delivering exceptional products of the highest quality, offering unparalleled customer support, and ensuring our prices remain accessible.

With approximately 85% of our sales being exported to over 3,000 esteemed institutions in more than 90 countries, we have earned the trust of leading research organizations worldwide.

Our commitment to innovation has been recognized through the Institute of Physics Business Innovation Award, while our dedication to international trade has been acknowledged with a prestigious Queen's Award for export.

Why Work At Ossila Sheffield
Joining our team means becoming part of a forward-thinking organisation that values innovation, collaboration, and personal growth.

At our Sheffield location, we offer:

Competitive salaries with regular performancebased pay reviews
Long running discretionary profit share bonus scheme
Pension scheme with employer contributions
Regular social events including biweekly 'tea and cake Tuesdays'
Free onsite parking with marked bays reserved for employees
Secure bike storage and shower facilities
Recently renovated office spaces and fully equipped purposebuilt chemistry lab

Company:
Ossila Ltd

Location:
Windsor St, S4, Sheffield

Contract Term:
Permanent

Salary:
£ 24,000 - £ 26,000 depending on experience

Hours: 35 hours per week (nominally 9am - 5pm)

Application Deadline: 16th June 2023

Start Date:
As soon as possible

Job Types:
Full-time, Permanent

Salary:
£24,000.00-£26,000.00 per year

Benefits: