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Implementation Support Manager - Knutsford, United Kingdom - Barclays
Description
Implementation Support Manager
Knutsford
As a Barclays Implementation Support Manager, your role will be to provide first class service to the bank's Corporate clients (Large Corporate, Global Corporates, Financial Institution and Mid-Corporate) on simple and complex product and channels. Within this role, you will conduct detailed and thorough vetting and investigations for new to channel applications and amendments to existing clients. This is also an opportunity to provide second level support for Frontline teams.
Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.
At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, 'anchor', days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.
What will you be doing?
• Fulfilling new to channel registration requests and end to end ownership of amendments for existing clients
• Investigating in to repairs, handling the query through to completion or rejection
• Building, developing and maintaining effective relationships with clients, contacting them via phone to discuss case progress updates or requirements for further information
• Capturing client information during interactions to develop a detailed grasp of their needs, updating all relevant systems with data
• Recognising, registering and resolving client complaints, implementing solutions and prevention mechanisms and escalating issues where necessary
• Providing expert knowledge of all systems and processes associated with the Implementation vertical, sharing knowledge and best practices with colleagues and clients
What we're looking for:
• Ability to operate effectively alongside frontline colleagues, with a good grasp of the fundamentals required to shape and drive own performance
• Excellent communication skills with the ability to interact with clients and stakeholders across all levels
• Ability to build quality relationships in a non-face to face environment, whilst being mindful of cultural differences
• Competent to work under pressure and adapt to change
Skills that will help you in the role:
• Excellent organisational, planning skills, social and influencing skills
• Has a pro-active focus towards optimising the business through determining client needs
