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Business Support Manager
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Customer Support Manager
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Customer Support Manager
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MRJ Recruitment Greater Manchester, United KingdomJob Description · Are you an experienced Customer Support Manager that likes the sound of working at a new & exciting start-up that's disrupting their industry in both the UK and USA? · Our client, a rising star in the B2C marketplace industry is looking for a someone to own the ...
Community Support Manager - Manchester, United Kingdom - DEBRA
Description
DEBRA have an exciting opportunity, not to be missed We are currently looking for an Area Community Support Manager (North) to join our friendly team. Working from home full time 35 hours per week with attendance to the DEBRA Head Office in Bracknell, Berkshire as required for training/team meetings. Ability to travel to client home visits and clinics throughout the Midlands and North of UK is essential. Areas include Manchester, Leeds, Sheffield, Liverpool, Newcastle. We are offering a competitive salary, rewards & benefits.
The Role
Reporting to the Community Support Team Leader, the purpose of this role isto provide a community support and advocacy service to people whose lives are affected by Epidermolysis Bullosa (EB). Through effective communication and liaison with all sections of the community and other stakeholders, you will be at the forefront, visiting families in their home. The ideal candidate must be self-sufficient and seek support from their line manager when needed and work towards our aim, which is to make the lives of the EB community as best as it can be.
Key Responsibilities
Travel to home visits within your region to support our members with a range of different advocacy support needs. Visits are 'as and when required' but on an average month, Community Support Managers attend up to 4 home visits.
Case management – provide information / resources and connect with members within agreed timescale.
Ensure case work is reported and logged on our internal CRM.
Attend EB clinics within your region, with an aim to promote our service, and support our members and NHS colleagues. Clinic visits are shared on a rota basis, with a minimum of 1 visit every month.
Build on knowledge and expertise in your chosen 'Area of Specialist Interest'. Areas of interest may include education, benefits, workplace, bereavement, housing.
Personal Skills & Experience
Functional Expertise in the Health and Social Care sector
Interpersonal Effectiveness
Planning and Organising
Team Working
Why work for us here at DEBRA
DEBRA is the national charity that supports individuals and families affected by Epidermolysis Bullosa (EB) – a painful genetic skin blistering condition which, in the worst cases, can be fatal.
The worth of every activity at DEBRA is assessed by the impact it has to improve the quality of life for those in the EB community, a group of 3000+ people in the UK who have the genetic skin condition EB. For over 40 years, the charity DEBRA has been providing care and funding research to try to cure this devastating condition.
Our mission is a world where no one suffers with Epidermolysis Bullosa.
Our vision is that we live in a world where no one suffers with Epidermolysis Bullosa (EB) and we provide lifelong care, while seeking cures, for all those affected/impacted by living with EB.
Our values are based around respect, passion, care, inclusivity and we are committed to making a difference. These values are the foundation of our culture and are a significant element of being a Great place to Work.
Please Note:DEBRA takes its safeguarding responsibilities seriously and we would like you to be aware that all positions within our organisation require a DBS check and two satisfactory references. We are committed to working towards our Equality, Diversity, and Inclusion strategy in all areas of our work including recruitment. Please advise if you need any reasonable adjustments to during our recruitment or interview process.
If you are enthusiastic about the contribution you could make and would like to join our team as our new Community Support Manager (North) please click 'apply' today – don't miss out, we would love to hear from you
