Jobs
>
London

    Customer Operations Executive London 2024 - Moneybox

    Moneybox
    Moneybox London, United Kingdom

    1 month ago

    Default job background
    Full time
    Description

    Moneybox wants to help a generation invest in their future. As part of this mission, our Customer Operations team work to make it quick and easy to transfer your existing ISA/LISA products into the Moneybox app and help our customers use their Lifetime ISA to buy their first home. As a member of the Customer Operations team, you'll be instrumental in helping our customers get set up and making sure their experience is a great one

    You'll be answering questions from customers, calling providers, liaising with solicitors, and constantly feeding back to the Product Team with any improvements that can be made to the process. In addition, you'll be helping our Support Team with any extra administration for customers' accounts.

    This is a 9-month fixed term contract role

    What you'll do

    • Support customers who are buying their first home by processing their withdrawal request and communicating with their solicitor to ensure the process is smooth.
    • Communicate with customers on any queries that they have and keep them fully informed on their transfer status and liaising with providers to follow-up any pending or slow transfers.
    • Constantly review all operational processes to look for areas of improvement and work with the relevant team to ensure that the customer experience is always the best it can be.
    • Assist with the documentation and feedback of metrics around transfers to allow for constant review and optimisation.
    • Support and manage internal operational projects.
    • Working days: Five days per week (9am-5:30pm) which will include one weekend day on rotation every 5-6 weeks.

    Who you are

    • A driven, ambitious individual who's looking to build their career at an exciting and fast-growing company.
    • Someone with an analytic approach and problem-solving attitude to help make sure all customers' transfers are completed from beginning to end.
    • Able to communicate sometimes complex concepts to customers in a friendly manner.
    • Similarly, able to convey a professional and persistent approach with existing providers.
    • A naturally personable, great communicator who has a passion for their work.
    • Excited about being part of a fast-growing company during an exciting period of new products and features.
    • Knows how to have to have fun whilst maintaining a professional outlook.

    Experience and skills

    • Excellent written and spoken English.
    • Ability to work well both individually and as part of a team.
    • Good analytical and problem solving skills.
    • Great communication and listening skills
    • Meticulous attention to detail.
    • Previous experience in a similar customer service and/or operations role is a bonus.

    Visa Sponsorship



    At this time we cannot offer visa sponsorship for this role and we cannot consider overseas applications.

    Working Policy



    We have a hybrid policy that includes 2 days from our London office and 3 from home. If the role states it is either hybrid or remote candidates must be based within the UK.

  • Give A Grad A Go

    Operations Executive

    4 weeks ago

    Give A Grad A Go London, United Kingdom

    Base salary of £25,000 - £28,000, depending on experience · - Opportunity for progression and development · - Regular company socials · **Company Profile - FMCG Wholesaler** · **Job description - Operations Executive** · **Key responsibilities - Operations Executive** · - The key ...

  • Give A Grad A Go

    Operations Executive

    4 weeks ago

    Give A Grad A Go London, United Kingdom

    A competitive starting salary of £25,000 - £27,000 · - The chance to work with Senior Management from day one · - Access to some of the most prestigious lifestyles globally · **Are you on the hunt for Graduate Operations jobs or roles in the Luxury Industry in London? Want to joi ...

  • Pacific Basin

    Operations Executive

    4 weeks ago

    Pacific Basin London, United Kingdom

    3-5 years' relevant maritime experience and experience in dry bulk voyage and post fixture work operations is · must; · - Experience of laytime and hold cleaning requirements from dirty to clean cargoes; · - Good understanding of CP's and BL's, operational voyage planning, the IM ...

  • Argus Media

    Operations Executive

    4 weeks ago

    Argus Media London, United Kingdom

    **O**perations Executive - Conferences** · **Location: London, UK** · **About Argus** · Argus is an independent media organisation with 1,300 staff. It is headquartered in London and has 29 offices in the world's principal commodity trading and production centres. Argus produces ...

  • Taylor Hawkes Ltd

    Operations Executive

    3 weeks ago

    Taylor Hawkes Ltd London, United Kingdom

    Taylor Hawkes are working with a leading media & entertainment accountancy firm based in London. Our client provides a portfolio of services to Film & TV production companies, actors, artists, sportspeople and more. · They are seeking an Operations Executive to join their team an ...

  • Media Search Inc

    Operations Executive

    2 weeks ago

    Media Search Inc London, United Kingdom

    **Operations Executive - B2B Events** · **London/Hybrid (2x days per week in the office)** · **Up to £35k** · Media Search are currently seeking an experienced Operations Executive for our client, a B2B Media company within the Ports and Terminals industry. We are looking for an ...

  • Innermost

    Operations Executive

    3 weeks ago

    Innermost London, United Kingdom

    **Position**: Operations Executive / Assistant · **Location**:London (Soho Works, White City) · **Start Date**:ASAP · **Role**:You'll work closely with the CEO and team playing an important role in supply chain management, business planning, commercial account management. custome ...

  • Reliance Facilities Management Limited

    Operations Executive

    4 weeks ago

    Reliance Facilities Management Limited London, United Kingdom

    **Job description** · Role Description: Operations Executive · This is a full-time role for an Operation Executive located in London & surrounding area. The Operation Executive will be responsible for providing excellent customer service, coordinating sales operations, and commun ...

  • ihateironing

    Operations Executive

    2 weeks ago

    ihateironing London, United Kingdom

    **About ihateironing**: · We are a small team based in Brixton and our service is available both in the UK and internationally. · We have big ambitions: we are looking for humble, smart and proactive people who are excited at the prospect of rolling up their sleeves to help ihate ...

  • Page Personnel Finance

    Operations Executive

    3 weeks ago

    Page Personnel Finance London, United Kingdom

    An exciting new role has arisen for an Operations Executive to join a growing business providing strategic operational influence as the financial services client looks to streamline, digitalise and automate their processes to effectively support internalbusiness units and externa ...

  • Antal International

    Operations Executive

    3 weeks ago

    Antal International London, United Kingdom

    My client is looking for a motivated professional to join their team in **Putney** as an operations executive within the **travel and tourism** industry. This is a full time permanent role paying up to **£32,000**. · **Benefits**: · - Great salary · - Work from home every Friday ...

  • Page Personnel

    Operations Executive

    3 weeks ago

    Page Personnel London, United Kingdom

    Room for growth within the business · - Responsible for performing group travelling in USA, Australia and Europe · **About Our Client**: · Our client is a globally recognised leader in the Leisure, Travel & Tourism industry. With a headcount of over 5000 employees, they have a si ...

  • YouLend Ltd.

    Operations Executive

    2 weeks ago

    YouLend Ltd. London, United Kingdom

    YouLend is an award-winning financing platform for many of the world's leading e-commerce sites, tech companies and payment service providers, including eBay, Paymentsense and Allianz Global Investors. We provide flexible lending to thousands of small businesses. · We are looking ...

  • Give A Grad A Go

    Operations Executive

    3 weeks ago

    Give A Grad A Go London, United Kingdom

    A starting salary of £30,000 - £37,000 + annual bonus · - An exceptional training scheme · - Constant exposure to Director level executive · **Company profile - FX Specialist** · In this Operations job, you will be joining a hugely successful and established foreign exchange spec ...

  • PharmaReview Ltd

    Operations Executive

    4 weeks ago

    PharmaReview Ltd London, United Kingdom

    **Background**: · PharmaReview are expert providers in outsourced medical and scientific copy review. We work with some of the largest pharmaceutical companies globally and are based within Chiswick Park. · We are looking for an Operations Executive to join our rapidly expanding ...

  • JPC

    Operations Executive

    3 weeks ago

    JPC London, United Kingdom

    **Role: Operations Exec** · Position: Operations Executive · Reporting to: Senior Operations Director · Job Location: Hybrid working, 3 days work from home, 2 days in our London office · We're JPC, an award-winning strategic B2B marketing and creative communications agency who he ...

  • Oasis Charitable Trust

    Operations Executive

    3 weeks ago

    Oasis Charitable Trust London, United Kingdom

    _Are you an Executive Assistant or Operations Manager looking to work for a charitable organisation that is passionate about making positive change to the communities it works in? Oasis has a new opportunity for a _**Directorate**_**Operations**_**Executive **_to provide high lev ...

  • CBC Resourcing Solutions

    Operations Executive

    3 weeks ago

    CBC Resourcing Solutions London, United Kingdom

    **Operations Executive** · London · To £36,000 plus bonus and benefits · Our client is the fast-expanding asset finance division of a bank and provide a range of lending products for the UK SME and mid-corporate sectors. · As part of their ambitious plans they are keen to appoint ...

  • Axis & Globe Travel

    Operations Executive

    3 weeks ago

    Axis & Globe Travel London, United Kingdom

    Axis & Globe Travel is looking for a new Operations Executive to join our Groups department. · Job Purpose: · - To work closely with senior operators in order to develop and grow incoming groups · - Quote & Operate groups in a successful, profitable and professional manner · Job ...

  • Arjun Global

    Operations Executive

    3 weeks ago

    Arjun Global London, United Kingdom

    **About the job** · **About GD**: · Go Dharmic Welfare UK is founded on the idea that the world is one family and the message of Sanatana Dharma is to Love all, Feed all and serve all, as inspired by Neem Karoli Baba. · GD is looking for change makers and future social activists ...