- Supervision of all administration processes for the Service Operations function (job quoting, planning and preparation, technician and 3rd party scheduling, invoicing and query resolution)
- Drive performance, team member engagement, development and succession planning
- Supervision of Service Coordinators and Administrators
- Ensure customer queries and complaints are dealt with efficiently and professionally
- Work in partnership with Technical Service Manager / Senior Technicians
- Drive improvement and standardisation of administrative processes.
- Leading the team through structural, process and systems changes.
- Previous experience working as a Senior Service Coordinator, Customer Service Manager, Team Leader or Supervisory role is required
- Knowledge of the Powered Access, Plant Machinery or Construction Equipment sector preferred but not essential
- Strong background in customer service & administration
- Ability to manage operational processes, implement improvement strategies, and guide a team through change management.
-
Service Coordinator
2 weeks ago
Turbocharging UK Telford, United KingdomJob Description Summary: · Coordinate Service work done at site and ensure it complies with Accelleron 's and customer's standards, procedures and policies. Single point of contact for the customer during the execution of a Service job. · **Job Description**: · 1. Single Point fo ...
-
Service Coordinator
3 weeks ago
Major Recruitment Telford, United Kingdom**Service Co-Ordinator** · I am currently recruiting for a temporary Service Co-Ordinator for my client based in Telford. · Pay - £11.53/ph - £12.74/ph depending on experience · Free parking · **Responsibilities**: · - Manage Technician workload · - Ensure daily contact with Serv ...
-
Customer Services Coordinator
3 weeks ago
Prince Personnel Telford, United KingdomArea · Telford · Job type · Permanent · Salary · Circa £23,500 · Reference · DE25956 · Date added · Tuesday, 12th Mar 2024 · This is an excellent opportunity for an experienced Customer Services Coordinator to join a well-established and growing organisation based in Telford on a ...
-
Customer Service Coordinator
1 week ago
Hexagon Manufacturing Intelligence Telford, United Kingdom**Job title**:Customer Service Coordinator** · **VN: 3204** · **Business Unit**: **Hexagon Metrology Ltd** · **Location: Telford** · **Short description**: · In this position your main responsibility will be to develop an excellent customer relationship, updating our suppliers an ...
-
Customer Service Coordinator
3 weeks ago
Keysight Technologies Telford, United KingdomKeysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights to the world's visionaries and innovators in electronic design, test, manufacturing, and optimization. Our ~14,000 employees create world-class solutions in wireless communication ...
-
Service Tech Coordinator
2 weeks ago
Keysight Technologies, Inc. Telford, United KingdomOverview: · Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automot ...
-
Service Tech Coordinator
3 weeks ago
Keysight Technologies Telford, United KingdomKeysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights to the world's visionaries and innovators in electronic design, test, manufacturing, and optimization. Our ~14,000 employees create world-class solutions in wireless communication ...
-
Customer Service Coordinator
1 week ago
Keysight Technologies Telford, United KingdomKeysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights to the world's visionaries and innovators in electronic design, test, manufacturing, and optimization. Our ~14,000 employees create world-class solutions in wireless communication ...
-
Customer Service Coordinator
2 weeks ago
PAM Telford, United Kingdom**Why do we need you?** Are you passionate about Customer Service, getting things right first time and enjoy learning about your customer and products to really add value to the service you offer.** · As the Customer Service Advisor, you are the heartbeat of our business and conn ...
-
Customer Service Coordinator
3 weeks ago
Keysight Technologies Telford, United KingdomKeysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights to the world's visionaries and innovators in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions ...
-
Customer Service Coordinator
3 weeks ago
Labfax Ltd Telford, United KingdomMain Tasks & Responsibilities. · - Processing all sales orders & update customers on product availability. · - Handle all customer queries regarding orders, proof of delivery, and delivery exceptions. · - Liaise with production to ensure timely despatch of orders. · - Provide sup ...
-
Customer Service Coordinator
1 week ago
Page Personnel Telford, United KingdomGrowing FMCG Business Based in Telford · - Permanent Role Paying £26,000 per Annum · **About Our Client**: · My client is a growing FMCG business committed to sustainability seeking a Customer Service Coordinator on a permanent basis. · As Customer Service Coordinator, you will b ...
-
Service Support Coordinator
4 days ago
AMP Clean Energy Telford, United KingdomHere at AMP, we are committed to supporting the energy transition by funding, developing, and delivering flexible energy solutions and helping businesses decarbonise. · Our mission is to create a smarter energy future. We are relentless in our focus on tackling the central challe ...
-
Customer Service Coordinator
1 week ago
Aga Rangemaster Telford, United Kingdom**Customer Service Coordinator** · **37 hours per week (Monday to Thursday , Friday , 1 in 4 Saturdays or ** · **2 days at home on Tuesday & Wednesday** · **£24,000 per year + 5% annual company bonus** · **Telford** · **You must be available to start on Monday 4th December** · ** ...
-
Customer Service Coordinator
1 day ago
Saint-Gobain Telford, United Kingdom**Customer Service Coordinator - Saint-Gobain PAM - Telford** · At Saint-Gobain we pride ourselves on being innovative, customer focused, agile, open and engaging and entrepreneurial. We are also proud to have been named a 'Top Employer' for 5 consecutive years. If you can lead a ...
-
Customer Service Coordinator
5 days ago
Russell Tobin Telford, United KingdomCustomer Service Coordinator · Telford · - Communicate Outsource work priority for customers on a daily/weekly basis with attention to detail for the customer's requirements and our contractual obligations. · - Provide Quotation of sub-contract prices to customers via Sales syste ...
-
Transport Service Coordinator
2 days ago
Veolia Telford, United Kingdom**Transport Service Coordinator** · **Salary**: £27,000 per annum with an annual performance bonus plus Veolia benefits and pension · **Hours**: Monday to Friday, 40 hours per week · **Location**: Hortonwood 60, Hadley, Telford TF1 7GL · When you see the world as we do, you see t ...
-
Transport Service Coordinator
1 week ago
Veolia Telford, United Kingdom**Transport Service Coordinator** · **Salary**: £27,000 per annum, bonus scheme, plus Veolia benefits and pension · **Hours**: Monday to Friday 40 hours per week · **Location**: Hortonwood 60, Hadley, Telford TF1 7GL · When you see the world as we do, you see the chance to help t ...
-
Customer Service Coordinator
1 week ago
CCR Reverse Logistics Group Telford, United Kingdom**Vacancy Type** · Permanent/Full Time · **Location** · Telford · **Entity** · Reconomy · **Salary** · £20,319 · **Job Summary** · Reconomy, the UK's market leader in outsourced waste and recycling solutions, is an award-winning business. As part of our Group's fast paced growth, ...
-
Soft Services Workplace Coordinator
1 week ago
ISS Facility Services Telford, United Kingdom**Soft Services Workplace Co-ordinator** · **Contract: Professional & Technology Services** · **Location: Shropshire** · **Hours of work: 40** · **Contract Type: Permanent** · In the capacity of a Soft Services Workplace Coordinator, your role is focused on establishing an effect ...
Senior Service Coordinator - Telford, United Kingdom - Executive Network Group
Description
Job Title:
Senior Service Coordinator
Location:
Telford, Shropshire
Salary:
£36,000 - £42,000 Basic, Annual Bonus, 25 Days Holiday Plus Bank Holidays (Increases with length of service), Company Pension (5%), Private Healthcare, Life Assurance, Hybrid Working, Full Training Provided.
Job Description:
We have an exciting new opportunity available for a Senior Service Coordinator, based in Telford.
Working for a market leading manufacturing business, who hold an excellent reputation within their industry for having a strong product range, renowned global brand, and thriving business culture.
Within the role of Senior Service Coordinator, you will lead a team of Service Controllers, guiding and supporting the team through change management and the adaptation to new systems and processes, as well as ensuring the service department is running efficiently, and productivity is maximised.
Responsibilities of the Role:
Requirements of Role: