Customer Service Advisor - London, United Kingdom - Gordon Yates Limited

Gordon Yates Limited
Gordon Yates Limited
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

  • Customer Service.
  • Problem solving.
  • Administration.
Customer Service Advisor

We are seeking an individual with customer service experience, you will have ideally have worked previously within a customer service focused environment, perhaps within an inbound and outbound contract centre or call centre environment.

This position is initial a 12 month fixed term contract.
Who you will be working for?
Our Client is a membership organisation located in the City. They are a diverse, engaging and inclusive employer.
What will you be doing?

As Customer Service Advisor you will act as the first point of contact for students, members, employers, and customers, ensuring a first class and personalised experience is delivered.


In addition, you will:

  • Be the first point of resolution for all customer and member related enquiries.
  • Provide customers and members with advice and guidance on next steps and their ongoing journey with upselling and cross selling training, qualifications, events and flagship conferences.
  • Developing and maintaining excellent communications with other teams to ensure a coordinated approach to all commercial activities.
  • Record all customer interaction on the internal CRM.
  • Process payments for conferences and events.
  • Deal with student queries relating to study and exams.
  • Undertake welcome calls to assist onboarding and retention.
  • Proactively undertake appropriate followup activity to support conversion and retention.
  • Actively promote benefits of membership including access to local branches and events.
  • Support promotion opportunities and declarations.
  • Take payments for memberships and subscriptions.
  • Any other reasonable related and required duties.

About you:
You will need to have relevant experience within a similar position, problem solving, administering and responding to customer enquiries. You will need to have a positive outlook and an unflappable approach to your work.

You will also need:

  • Experience using a CRM.
  • Experience operating on the phone, with a track record of success in developing customer relationships
  • Excellent listening and questioning skills
  • To be computer savvy.
  • To be a proactive team player with a customer first, collaborative and solution focused approach
  • Exceptional communication skills, both written and verbal.
  • Excellent communication skills, both written and verbal.
What's in it for you?
The Customer Service Advisor is a 12 month fixed term contract opportunity. The working hours are 9am-5pm Mon-Fri with some hybrid working (1-2 days from home). The applicable salary is up to £23,000pa (dependent on experience).
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