Customer Account Manager - Nottingham, United Kingdom - Utility People

Utility People

Verified Company

Nottingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Ref: 14213

Role:
Customer Account Manager (Utilities)

Location:
Remote / Nottingham 1-2 day per week

Salary:
£45K - £50K + Bonus

Benefits:
Bonus + Car + 10% Pension + Bupa Health Care

Summary:

Key responsibilities:

Ensure customer satisfaction, resulting in the generation of new opportunities.
Develop a sound customer contact network
Generate knowledge of the customer's specific strategy and its business environment.
Analyse customer's markets, position,s and needs to investigate specific business opportunities
Build Supplier marketspecific valueoriented propositions.
Define and implement an account business plan (3 to 5 years).
Have good financial management of accounts ? invoicing and debt management
Completion of all internal reporting, approval, and governance documentation
Initiate, facilitate, and lead contract negotiations for new services, variations, and renewals.
Manage customer complaints as a point of escalation, if necessary.

Skills and experience required:

Experienced Account Manager in
Energy / Utilities ideally energy supplier / metering:
Demonstrable level of success in developing enduring and profitable customer relationships
The ability to communicate, influence and present effectively at all levels
Good organisational and time management skills
Effective and proven commercial awareness and negotiation skills
Proficient in excel with the ability to analyse and compare datasets