- Support the development and implementation of customer service policies and procedures.
- Monitor and review processes using customer feedback to propose change and support continuous improvements.
- Support the mentoring and development of other team members, nurturing an environment where they can excel through encouragement and empowerment.
- Be the first point of contact for the customer, handling complex issues in order to maintain a high standard of customer service and client relationships
- Hold regular meetings with internal and external stakeholders to discuss expectations and continuous improvements for them and the team
- Build and maintain strong relationships with internal and external stakeholders
- Maintain agreed KPI's and report on performance and potential improvements
- Liaise with company management to support and implement growth strategies
- Support on ad-hoc projects as required
- Investigate, report potential cost exposure and resolve customer claims to satisfactory resolution
- Passion for delivery of excellent customer service within an ever growing business
- Coach, train and motivate team members, be able to influence and steer to produce high end results
- Good written and verbal communications, be able to adapt the communication style to meet different situations and personalities
- A creative approach to problem solving and diplomacy with the client
- Considerable experience working in a customer facing environment
- A detailed understanding of Logistics and despatch operations to be able to manage and advise others
- Annual Leave
- Pension scheme – We want colleagues to enjoy a comfortable retirements so we offer a great contribution of 4% employee and 4% employer.
- Life Assurance - 2 x your annual salary.
- Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
- Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
- Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
- Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings
-
Account Executive
3 weeks ago
Orchard Agency Stretton, United KingdomAccount Executive · Warrington WA4 4NP · £23,000 · Part remote (3 days in office); amazing offices; 25 days holiday + stats; full training provided; big focus on culture and team-building; personal development plan; Account Executive; Marketing agency established 15+ years; 100 p ...
-
Entry-level Account Executive
3 weeks ago
AMICULUM Rugby, United KingdomLooking to start a career in client services? We have a new opportunity for an entry-level account executive to join Comradis, our specialist agency that works exclusively on rare diseases, uncommon cancers, and orphan drugs. If you're looking for a career with which you can help ...
-
Account Executive
3 weeks ago
HIT Recruitment Coventry, United KingdomWe are working with a reputable, successful and growing Insurance Broker that is highly effective in delivering tailored cover to corporate clients with complex commercial insurance requirements. · With a reputation of employing some of the most respected insurance professionals ...
-
Account Executive
2 weeks ago
Certus Origin Leicester, United KingdomAccount Executive - SaaS · Leicester / Remote / Hybrid · 40k Base, 80k OTE + Executive Benefits · As a fast-growing Employee Experience Platform, our client combines culture, engagement, and performance with skills development, into one easy-to-use software tool. By connecting ma ...
-
Account Executive
4 weeks ago
Ground up Property Services Limited Kenilworth, United KingdomJob Description: Account Executive - Reactive and Planned Maintenance · Are you a skilled professional with a passion for managing maintenance services? Are you adept at building and maintaining client relationships, ensuring high-quality service delivery? If so, we have an excit ...
-
Account Executive
3 weeks ago
STRIDE RESOURCE MANAGEMENT LTD Northampton, United KingdomYou'll join the high performing regional office at one of the biggest insurance broking firms in the country as Account Executive, responsible for overseeing retention and growth of a corporate portfolio · This is a senior role and a key hire with responsibility for the key clien ...
-
Account Executive
3 weeks ago
FS1 Recruitment - Marketing, Digital & Creative Recruitment Northamptonshire, United Kingdom**Account Executive** · **Location: Northamptonshire/Permanent** · Our client is looking to strengthen their talented team even further with the addition of and Account Executive to provide support on some of their largest client accounts. This is an excellent opportunity for som ...
-
Account Executive
3 weeks ago
Lynx Recruitment Ltd Leicester, United Kingdom**Account Executive - Fully Remote** · We are seeking a highly motivated and driven Account Executive to join our dynamic team. In this role, you will be responsible for building and maintaining relationships with key clients, securing new business opportunities, and meeting sale ...
-
Account Executive
3 weeks ago
WTW Birmingham, United KingdomAccount Executive (Insurance) · - Birmingham, GB · August 23, 2023 · **The Role** · You will have responsibility portfolio of clients and prospects with accountability for the retention of clients and new business development. You will also build relationships with clients, marke ...
-
Account Executive
4 weeks ago
Gallagher Stretford, United KingdomAbout Us: · Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, s ...
-
Account Executive
3 weeks ago
Macildowie Recruitment and Retention Leicester, United KingdomAccount Executive · Reporting Line: Account Director · Day to Day Duties reporting: Account Manager · Key Relationships: Client · Internal Departments · External Supply Chain · Some Example Tasks (not exhaustive) · Set job numbers on system · Production Summary set ups (Excel) · ...
-
Account Executive
2 weeks ago
Cavendish Consulting Birmingham, United KingdomAccount Executive - Planning Communications & Engagement · **Birmingham** · **Permanent.** · **Full time 37.5 hours**.** · **What we're all about**: · Cavendish is all about talented people, delivering excellent results for our clients. We are a multi-award-winning, PR Week Top 1 ...
-
Account Executive
3 weeks ago
KPMG-UnitedKingdom Birmingham, United Kingdom**Job description** · **Account Executive** · **Role title**:Account Executive · **Grade**:D1 · **Department**:Account & Sector Management, Sales and Marketing · **Coverage Group**:Sectors · **Location**:All locations · **Time Requirement**: 12 months secondment/FTC · **Function ...
-
Account Executive
2 weeks ago
Macildowie Recruitment and Retention Leicester, United Kingdom**THE OPPORTUNITY**: · Macildowie are currently looking for a Key Account Manager and Project Coordinator to work for a quirky business based in Leicester City centre. As a client facing Account Manager you will be accountable for planning and managing small sized projects direct ...
-
National Account Executive
3 weeks ago
Navson Ltd Coventry, United Kingdom**National Account Executive** · Navson is an FMCG brand-driven company, operating in a number of sectors. Thanks to their continued success and ambitious growth targets, Navson are now seeking an a sales professional to help it on its exciting growth journey. · **Position Overvi ...
-
Commerical Account Executive
2 weeks ago
Optima UK Inc Ltd Lutterworth, United Kingdom Full timeJob Title: Commercial Accounts Executive · Location: Lutterworth · Salary: £30,000 - £38,000per annum dependent on experience · Hours: Monday - Friday · The Company: · Our client is a insurance company dealing with all insurance need sin the commercial sector, and are looking for ...
-
Enterprise Account Executive
3 weeks ago
Wildix Coventry, United KingdomWildix is the first 100% secure, easy-to-use, professional web-based UC&C system, recognised as a Niche Player in the Gartner Magic Quadrant for Unified Communications as a Service in 2021. · Founded in 2005 by two Italian brothers, Steve and Dimitri Osler, we are now positioned ...
-
Farming Account Executive
3 weeks ago
James, Price, Welton, Bird and Wheatley Warwick, United KingdomNFU Mutual, a leading general insurer and financial services company, has been serving the rural community for over 100 years. Across our sites in Warwick, Stratford-upon-Avon, Henley-in-Arden and Pershore, we deliver award winning service and sell NFU Mutuals product range acros ...
-
IT Sales Account Executive
2 weeks ago
Foresight Associates Birmingham, United Kingdom**IT Sales Account Executive** · Foresight Associates are pleased to be working with a multi-award winning and market-leading technology services provider with over 25 years of experience who provide IT products, managed services and solutions to their clients across small to med ...
-
Sales Account Executive
2 weeks ago
T&K Associates Swadlincote, United KingdomDue to exceptional growth T&K Associates are currently recruiting on behalf of our Client in Swadlincote for a Sales Account Executive to join their small friendly team on a permanent basis. · You will be part of a small Internal Sales and Customer Service team assisting the exte ...
Customer Service Account Executive - Rugby, United Kingdom - Warrens
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Job DescriptionReporting to the Customer Service Manager, the Customer Service Account Executive is to be the single point of contact for the selected customer accounts. To work alongside other internal departments and stakeholders to resolve delivery issues, Claims and POD queries.
Working hours: Monday to Friday,
Salary: £32,669 per annum
Key Duties of a Customer Service Account Executive:
As part of our drive to make Warrens a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.
Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:
If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam