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Cardiff

    Supported Accommodation Officer - Cardiff, United Kingdom - Cardiff Council

    Cardiff Council
    Cardiff Council Cardiff, United Kingdom

    4 weeks ago

    Default job background
    Full time
    Description

    Job Purpose:

    To take an active part in the provision and management of the Council's accommodation at specified Single Persons hostel and temporary accommodation services. The main focus for this role is...

    The Supported Accomodation Officer (Singles) will be responsible for...

    To ensure the Council can offered a range of different accommodation for Complex Single Persons who find themselves in housing need. To ensure this service is efficient in the areas of Housing Management, Building management, health and safety and providing a brief intervention support service. Also to Assist in the general operation and development of the service area.

    Duties and Responsibilities

    • To ensure a robust and comprehensive Housing Management Service is delivered to a high standard across a range of housing functions such as voids, Rents, Repairs, referrals and day to day enquiries.
    • To be a point of contact ensuring clients have access to holistic support based on their needs and assessment. This involves sign posting and advocating as appropriate. PH should be aware of Complex issues facing Individuals in housing need.
    • Ensuring the Health and Safety of the project is upheld and that the project is compliant and safe. Focus on Building management as well as general Health and Safety.
    • To respond to emergency situations and/or those in Crisis. To utilise skills to reduce harm to service users and seek positive outcomes.
    • To provide sessions and diversionary activities to boost opportunities and reduce isolation and boredom.
    • To work in collaboration with Multi-Disciplinary teams to ensure a joint up Person-Centred approach is at the core of the Service. PH will be expected to work closely with case co-coordinator to secure successful outcomes.
    • To contribute to the local communities in which the buildings are located. To work with local police and associated services to reduce issues and create a positive environment for all.
    • To carry out the duties required to ensure the efficient and effective running of the Councils Services and the welfare of its customers. This will include ensuring the practical day to day running of the accommodation and support services is effectively carried out and providing necessary support to residents. The support service will involve both individual key working duties and providing general support to residents as part of the staff team
    • To provide excellent customer service, and to listening and empathising with customers and showing a desire to help and support at all times whilst maintaining clients understanding of realistic outcomes.
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