Receptionist - Newmarket, United Kingdom - DS Smith

DS Smith Newmarket, United Kingdom

3 weeks ago

Part time

Description

Responsible for greeting, assisting, and providing direction and information to clients, visitors, and other guests of the organisation.

Performs administrative and clerical support tasks, including basic filing, record keeping, scheduling appointments, receiving and sorting daily mail, and answering, screening and forwarding incoming phone calls.

Receptionist/Administrator

Sales

Customer Service Team Leader

Division

Department / Business Unit

Packaging

Reception / Customer Service

Location / Site

Country / Region

Fordham

JOB ROLE

Role Overview

To provide a comprehensive front of house receptionist service, and to carry out general administration for the teams based on site.

As first point of contact you will act as an ambassador for the company providing a first class customer service to both internal and external customers and ensure the facilities required are organised for all visitors to the site/office.

Areas of Responsibility

Key Accountabilities

Health & Safety

To be accountable for own health and safety whilst at work, operating in line with company procedures to enable a safe working environment.

To raise any unsafe acts seen immediately with individual(s) concerned and immediate reporting of health and safety incidents to management using behavioural safety cards (Observation Cards).

Reception/Administration

Responsible for supporting with the day to day administration of visitors to site.

To welcome all visitors ensuring their presence on-site is recorded accurately, in line with health and safety requirements, and that they are given appropriate attention, information and assistance.

Manage switchboard, field calls and respond to emails.

Co-ordinate the booking of the on-site meeting rooms, find solutions at times of high demand, prepare meeting rooms with equipment when required.

Ensure any catering requests are ordered and provisions/refreshments are available for our guests.

Monitor the Reception/meeting room areas to ensure overall tidiness & cleanliness at all times.

Maintain and update reception standard work documents.

Sort & distribute incoming mail and frank outgoing mail on a daily basis (ensuring that the franking machine is maintained).

Appearance. Ensure reception appears clean and tidy and promote a professional image at all times.

Administrative support for a range of departments as directed by management. A high degree of flexibility and willingness will be required in order to assist the business requirements.

Update Telephone List / contact information as and when required, employees listed should be regularly reviewed and updated (i.e. new starters and leavers).

Coordination of the issuing and maintaining of lockers

Undertake other such duties that may be required from time to time

Ensure personnel systems are kept up to date

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