Jobs
>
London

    Client Care Advisor- French Speaking - London (Greater), United Kingdom - Tiffany & Co.

    Tiffany & Co.
    Tiffany & Co. London (Greater), United Kingdom

    3 weeks ago

    Default job background
    Full time
    Description
    The Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including.

    new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including.

    Personal Shopping, E-Commerce, Customer Service and Retail).

    The Client Care Advisor finds ways to provide an exceptional Tiffany Experience. They are brand advocates delivering the highest service levels to every client and developing strong and lasting client relationships.

    Fluent in Spanish, French, and English to deliver;

    Service Excellence


    Build enduring client relationships and inspire loyalty to our brand by creating a warm welcome and providing a personal service that ensures clients feel truly valued, which differentiates Tiffany & Co.

    from the competition.


    Act as a trusted authority and honour commitments to reduce client effort in answer to their enquiry or in resolution of their issue.

    Be curious and interested in the product range that we have availability and refresh knowledge on a regular basis.


    As the client advocate, uphold integrity and accountability of internal departments and business processes to resolve client dissatisfaction and amplify confidence and loyalty.

    Be familiar with the customer journey to ensure that the client receives the most relevant and accurate response.


    Demonstrate emotional intelligence in the escalation of service issues with the appropriate level of concern for the resolution and the client's experience.

    Gain and Grow Market Share


    Work collaboratively to achieve individual and department sales plan, through use of strategic selling skills to execute sales opportunities and following through with enquiries to generate future sales opportunities.

    Utilise cross-selling, up-selling and promote add-on and personalisation opportunities to maximise the value from a customer interaction


    Consistent realisation and focus on the team's conversion rate and average transaction value metrics and looking for and suggesting ways to drive improvement.

    Efficiency and Productivity

    Respond to customer needs in a consistently efficient, accurate and timely manner.

    Display expertise in a multi-system, multi-tasking environment to manage calls, written correspondence and adhere to business processes and policies.

    Consistently meet departmental productivity KPIs

    Clienteling

    Cultivate and maintain relationships to create a portfolio of relevant clients.

    Leverage portfolio data to execute appropriate client outreach plans-

    Acknowledge and celebrate milestone events to maximise opportunities that create lifetime memories for our customers and support opportunities for repeat purchase


    Requirements:
    Superior communication and interpersonal skills.

    French Speaking and writing

    Previous sales or service experience in a retail or contact center environment.

    Familiarity with website technology, website navigation and terminology associated with e-commerce.

    Flexibility with work schedule; weekends as required.

    Must have authorization to work and remain in the UK
  • Visites guidées en Français

    French Speaking Tour Guide

    4 days ago

    Visites guidées en Français London, United Kingdom

    Nous sommes une agence proposant des visites guidées thématiques de Londres en Français, depuis 2011 et recherchons un nouveau guide pour compléter notre équipe. · Notre guide idéal: · - Maîtrise le français · - Autonome · - Ponctuel · - Souriant et à l'aise face à un groupe · - ...

  • Visites guidées en Français

    French Speaking Tour Guide

    6 days ago

    Visites guidées en Français London, United Kingdom

    Nous sommes une agence proposant des visites guidées thématiques de Londres en Français, depuis 2011 et recherchons un nouveau guide pour compléter notre équipe. · Notre guide idéal: · - Maîtrise le français · - Autonome · - Ponctuel · - Souriant et à l'aise face à un groupe · - ...

  • Corecruitment International

    French Speaking

    2 weeks ago

    Corecruitment International London, United Kingdom Full time

    French Speaking - Investor Relations Specialist | Hospitality & Retail Group | London | £30,000 to £36,000 DOE. · I'm proud of working with a sanctuary of sophistication and refinement, nestled amidst the historic heart of London. The club is seeking a skilled and driven French-s ...

  • French Nanny Agency UK

    French Speaking Nanny

    2 weeks ago

    French Nanny Agency UK London, United Kingdom

    **Ref: 1499, French Speaking Nanny (Weekend or Afternoon) - Fulham (SW6)** · A lovely family from Fulham are looking for a Nanny to look after their 8 and 5 year old girls. · Their philosophy regarding childcare « We are very open and fun family who love sports and the outdoor. K ...

  • French Nanny Agency UK

    French Speaking Nanny

    3 weeks ago

    French Nanny Agency UK London, United Kingdom

    **Ref: 1530, French Speaking Nanny - 2 days per week - Bethnal Green (E2)** · A lovely family from Bethnal Green are looking for a Nanny to look after their 10 month old girl. · Their philosophy regarding childcare « We are relaxed and don't want anyone too strict. Our dayghter s ...

  • Tate

    French Speaking Ea

    2 weeks ago

    Tate London, United Kingdom

    French Speaking Executive Assistant · Maternity Cover (9 Months +) · Central London, Hybrid Working · 60-80K (depending on experience) · Our client a well-known luxury retailer is looking for an exceptional French speaking Executive Assistant for a minimum term of 9 months to cov ...

  • French Nanny Agency UK

    French Speaking Nanny

    1 week ago

    French Nanny Agency UK London, United Kingdom

    **Ref: 1523, French Speaking Nanny - 32,5 h per week - Denmark Hill (SE5)** · A lovely family from Denmark Hill are looking for a Nanny to look after their 4 year old and 4 month (The baby will be 8 months old when job starts) old boys. · Their philosophy regarding childcare « We ...

  • Exclusive Household Staff

    French Speaking Pa

    2 weeks ago

    Exclusive Household Staff London, United Kingdom

    **London, Mayfair**, **Salary £45,000 - £50,000**: · **EHS #5721**: · Our client is seeking a French/English speaking PA to be based in Mayfair with a requirement to work remotely on occasion. · **Duties required, not limited to**: · - Managing personal and professional diaries · ...

  • French Nanny Agency UK

    French Speaking Nanny

    3 weeks ago

    French Nanny Agency UK London, United Kingdom

    **Ref: 1360, French speaking Nanny - Holloway (N7)** · Two dads who took the journey of Surrogacy in the US in order to have wonderful children. · They have two delightful little girls who are extremely happy, sociable and exposed to a diverse network of interesting people and ex ...

  • French Nanny Agency UK

    French Speaking Nanny

    2 weeks ago

    French Nanny Agency UK London, United Kingdom

    Ref: 1413, French Speaking Nanny - Weekend (1full day) - Hampstead (NW3) · A lovely family from Hampstead are looking for a Nanny to look after their 2 year old boy and 9 month old girl. · Duties/Requirements: · - Supervising snack times and meals · - Making sure the baby is alwa ...

  • Kelly Services

    French Speaking HR

    2 weeks ago

    Kelly Services London, United Kingdom

    **Job Title: French Speaking HR Specialist · Location: Central London · **Salary**: £23ph · Duration: 12 Months, Temporary · About the company** · Kelly Services are currently working in partnership with a global tech company whose products. They are a member of the Big Five Amer ...

  • Crone Corkill

    French Speaking Ea

    3 weeks ago

    Crone Corkill London, United Kingdom

    . · Office Manager & Personal Assistant · Up to £60,000 · Permanent - Full-Time · London, West-End · **Full-Time office based** · We are currently recruiting for an Office Manager & Personal Assistant to assist one of the Principals and support a busy team of 12 Investment Banker ...

  • French Nanny Agency UK

    French Speaking Nanny

    2 weeks ago

    French Nanny Agency UK London, United Kingdom

    **Ref: 1458, French Speaking Nanny - Lewisham (SE13)** · A lovely family from Lewisham are looking for a Nanny to look after their 8, 3 and 18 month old children. · Their philosophy regarding childcare « We want a firm and fair nanny that wants to make the kids feel comfortable a ...

  • Couchbase, Inc.

    Sdr - French Speaking

    2 weeks ago

    Couchbase, Inc. London, United Kingdom

    **Sales Development Representative (Fluent French speaking)** · As a Sales Development Representative (SDR), you will add value to the EMEA (French speaking) sales team by partnering with Enterprise Sales Representatives to uncover new business leads, assist in pipeline growth an ...

  • eFinancialCareers

    Consultant - French Speaking

    3 weeks ago

    eFinancialCareers London, United Kingdom

    Working with clients across Europe, you will be assisting or leading projects to drive operational improvements within investment firms.These projects usually involve working with financial data and typically centre around digital transformation e.g. implementinga new system. · * ...

  • ISE Partners

    French Speaking Ea

    1 week ago

    ISE Partners Chelsea, United Kingdom

    Are you a dedicated, French-speaking senior EA with a proven track record of supporting small teams within the busy investment sector, looking for your next position within a US headquartered Private Equity firm? · You will work within an established EA community to provide high- ...

  • French Nanny Agency UK

    French Speaking Nanny

    3 days ago

    French Nanny Agency UK London, United Kingdom

    **Ref: 1639, Full-time French Speaking Nanny - Notting Hill (W11)** · We are currently seeking a full-time French speaking nanny to care for two children aged 2 years and 12 months. This position is based in Notting Hill (W11). · **Working Conditions**: · - Hours: 4 days per week ...

  • Careers In Group

    French Speaking Auditor

    3 days ago

    Careers In Group London, United Kingdom

    Are you a French speaking auditor (native level) with a minimum of 3 years' experience looking for an opportunity in London?Are you interested in the international development and donor community? This is an opportunity to make a difference at work andin the World · This London f ...

  • French Nanny Agency UK

    French Speaking Nanny

    2 days ago

    French Nanny Agency UK London, United Kingdom

    **Ref: 1506, French Speaking Nanny - Full-time (3 or 4 full days) - Chiswick (W4)** · A lovely family from Chiswick are looking for a Nanny to look after their 12 month old boy and 3 year old girl. · Their philosophy regarding childcare « We prefer our children to have good manne ...

  • French Nanny Agency UK

    French Speaking Nanny

    1 week ago

    French Nanny Agency UK London, United Kingdom

    **Ref: 1690, French Speaking Nanny - Chelsea SW3** · We are currently seeking a caring and experienced nanny to look after an adorable 21-month-old girl in the Chelsea area (SW3). If you have a passion for child well-being and possess the necessary skills, we would love to meet y ...