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    Investigators - London, United Kingdom - Reed Talent Solutions

    Reed Talent Solutions
    Reed Talent Solutions London, United Kingdom

    2 weeks ago

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    Description
    We are currently recruiting for General Banking Compliant Investigators.

    This assignment will be home-based for the duration of the assignment - which is 12 months - and must be carried out from the UK - for the purposes of the assignment, the UK is defined as England, Scotland, Wales and Northern Ireland.

    It will pay a starting rate of £210 per day (Umbrella) - increasing to £260 after accreditation - to join our client, the Financial Ombudsman Service , the organisation that settles individual disputes between financial businesses and their customers.

    You'll begin your assignment by joining our internal training programme, conducted remotely, to ensure we are setting you up for success.

    have experience of resolving complaints/disputes and being the decision maker
    have knowledge of the banking industry
    have a focus on quality, customer service and doing the right thing
    be able to handle customer enquiries on the telephone, building rapport and remaining composed under pressure
    This role will specialise in General Banking - meaning we are seeking industry specialists in this arear.

    For example, working directly with or via an agency for a tier 1 bank reviewing their current account and direct debit complaints.

    Bank account closures

    Bank account:
    right of set-off
    Current account switching services
    Savings account interest rate changes
    We do not consider PPI experience as relevant.
    In return you will be rewarded with a generous day rate - with in-depth training and support. This full-time Contingent Investigator assignment is deemed to be inside IR35.
    This includes a telephone interview with Reed, and written assessment/case study, and a competency-based interview with the Service.

    We are looking for product details within your CV, so be sure to include the complaint types you've managed.

    Pay rate pre-accreditation PAYE £162.Pay rate post-accreditation - PAYE £217.Location - fully remote (must be working in the UK)
    Duration - 12 months temporary assignment
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