Customer Services Co-ordinator - Derby, United Kingdom - Mi Hub Ltd

Mi Hub Ltd

Verified Company

Derby, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Overview

Key Duties and Responsibilities

Provide excellent service and support to internal and external customers
Working in a fast paced department where you will be expected to absorb and retain a large amount of knowledge.
To be professional at all times escalating any issue or potential issue to the team leaders immediately.
Ensure the smooth running of or multiple corporate accounts
Working in conjunction with other departments to ensure orders are despatched correctly and on time.
Assist in developing colleagues knowledge of accounts and maintaining knowledge centres for these accounts
Manage and prioritise their daily / weekly workload using technology provided.
Ensure all inbound contact is dealt with in a timely manner resolving the call and ensuring excellent customer service
Ensure all customer orders are processed accurately within 24 hours of receipt and prioritise where necessary to ensure that any more urgent tasks are processed in a timely manner
Attend project meetings with account managers supporting and giving input where relevant.
Provide a professional and efficient service to all customer web chats.
Work to departmental targets set by management.

Knowledge/Skills Required

A professional demeanor and good telephone manner
Have the ability to communicate effectively
Good time management skills
Embraces and is adaptable to change
Be able to think outside the box to help improve daily processes
Be able to multitask and meet deadlines
Work calmly under pressure
Be able to follow projects through and follow up where necessary
Take ownership of the contact, understand the customers' needs
Have a great attention to detail

Experience Required

Previous Customer Services experience

Hours
Monday - 08:30-17:00

Tuesday - 08:30-17:00

Wednesday - 08:30-17:00

Thursday - 08:30-17:00

Friday - 08:30:

17:00

No Weekends Required.

Life Working at Mi Hub
Our people are at the heart of our business.

At Mi Hub, we know how hard our people work to achieve our business goals and keep our customers at the heart of our work.

Mi Time Policy (after training is complete)

- minimum 2 days in the office, finish early on a Friday rota basis (3pm) and flexi your time and building up an extra half days annual leave per month. Also, grab a free tea and coffees whenever you are in the office

Annual leave 25 days holiday plus Bank Holidays increasing to 27 days plus bank holidays when you get to 5 years' service. If this isn't enough, we provide the ability once a year for employee to buy extra annual leave.
3x death in service life insurance scheme should the worst happen in your employment with us.
Celebrating Service, we offer long service awards to celebrate continued employment.
EAP covering support for mental health and wellbeing.
Employee Engagement (survey or Mi Forum)
We care for your opinions.
Social calendar driven by our desire to raise funds for local and national charities, supporting a number each year.
We take huge pride in our ESG policy which includes our impact on the environment and ensuring our company is 'a great place to work'.

If you wish to contact our in-house recruitment team you can contact them, via:

Job Types:
Full-time, Fixed term contract

Salary:
£21,840.00 per year

Benefits: