Customer Service Advisor - Swindon, United Kingdom - GL Assessment

GL Assessment

Verified Company

Swindon, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

GL Assessment are recruiting for a new exciting vacancy in our Customer Service team.

Reporting to the Customer Support Supervisor, you will be responsible for providing excellent levels of customer service whilst upholding the values of the Company.

Responsibilities:

Provide customers with a service which exceeds expectations and portrays the professional image of GL Education at all times
Take full responsibility and ownership for customer queries to by keeping them updated at every stage until a satisfactory resolution has been reached
Process customers' orders with 100% accuracy and at a speed which enables daily targets to be achieved
To undertake any aspect of database administration prior to order entry to ensure the smooth processing of customer orders
Answer all calls efficiently with a professional and caring manner
Respond to customer enquiries/processing of orders accurately and in the most cost effective way within the agreed timescales
Commitment to take on board all training for systems and product knowledge and maintain.
Offer product knowledge
Be aware of sales and marketing promotions
Liaise with logistic operation and warehouse functions to enable accurate processing
General administration duties
Generate sales and leads for new business
Maximise Customer spend through up selling
Support territory sales consultant, answer queries, provide account information and forward potential leads

Skills required:

Good attention to detail and accuracy
Thrives in a busy office environment
Be able to follow processes
Quick thinking and responsive
Calm under pressure
Able to use own autonomy and work well in a team
Selfmotivated
Good IT skills, including use all Microsoft packages
Confident communicator with excellent telephone manner
Experience at delivering excellent customer service
Experience of working to targets

We offer salary between £11,946 depending on experience. This is part time vacancy offering 20 hours per week, between the hours of 9am and 3pm.

Benefits:

Access to a benefits and discount platform with access to 1000's of discounts at retailers, leisure attractions and restaurants (GLEe provided by Reward Gateway)
BUPA Healthcare, Life assurance, Permanent health insurance
Pension scheme with enhanced employer contribution
Season ticket loan, childcare assistance, EAP
Generous annual leave (including a day off for your birthday)
Hybrid working (3 days in the office/2 days working from home)

Job Type:
Part-time

Salary:
£11,946.00 per year