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    Apple Mac Helpdesk Analyst - England, United Kingdom - Apache Associates

    Apache Associates
    Apache Associates England, United Kingdom

    1 week ago

    Default job background
    £35,000
    Description


    Apple Mac Helpdesk AnalystRemote (travel to London for training and meetings)Up to £35,000Our client who is a Managed Service Provider is successfully expanding and needs an Apple Mac Helpdesk Analyst.

    Are you looking for career progression, have experience within helpdesk for Apple Mac, have the flexibility to work from home, want to join a hardworking and friendly team? If so, please applyAs the Apple Mac Helpdesk Analyst, you will play an important role in delivering IT support to clients.

    You will provide effective communication with clients and different internal departments while providing technical support, ensure accurate documentation of actions taken while prioritising tickets.

    You will deliver exceptional customer service and enjoy going the extra mile.


    Responsibilities:


    Troubleshoot and resolve Apple Mac issuesPrioritise and manage support ticketsEscalate complex issues when necessary, with detailed handoverMeet ticket resolution goalsStay up to date with emerging IT trends and technologiesUpdate client documentationAssist with other IT related tasks and projects as neededSkills:Strong knowledge and experienced in supporting Apple Mac hardware and softwareWindows server and desktopExperience with a ticketing system, such as Zendesk, Freshservice and ServiceNowPossess a problem-solving mindsetApple device support certificationExcellent customer service skillsOutstanding communication skillsMicrosoft 365 and Google WorkspaceOur client offers excellent training with ongoing support, career progression, work events, annual leave increasing with each year of service (maximum of 3 days), day off for your birthday, private medical insurance and more.

    If you're a passionate Apple enthusiast with strong technical skills and a desire to exceed clients expectations, we want to hear from youDue to the number of applications, we will only respond to candidates with the matching skills and experience.

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