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    Senior Ward Clerk - Norwich, United Kingdom - Norfolk and Norwich University Hospital

    Norfolk and Norwich University Hospital
    Norfolk and Norwich University Hospital Norwich, United Kingdom

    2 weeks ago

    Default job background
    Permanent
    Description

    Job summary

    We are a small Specialist Nursing Team that provides training and support for patients that choose to dialyse at home. We work closely together with various members of the MDT, GPs, etc., and have close therapeutic relationships with our patient group.

    The post holder is an essential part of the unit's team, helping to streamline the work of the speciality and provide clerical support to the medical and nursing staff within the Home Therapies Unit.

    Main duties of the job

    To manage the bookings for all clinics.

    Administer new patient referrals.

    Organise hospital transport for patients.

    Receive and process invoices for patient pharmaceutical and ancillary supplies.

    Requesting patient blood tests using ICE and preparing forms and labels

    Part-time : hours per week

    Interview date: 13th June 2024

    About us

    Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff

    The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

    We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

    We can offer you the full range of NHS benefits/discounts and in addition:

  • Flexible working hours
  • Fast Track Staff Physiotherapy Service
  • Multi Faith prayer room
  • Discounted gym memberships
  • Excellent pension scheme and annual leave entitlement
  • Wagestream - access up to 40% of your pay as you earn it
  • Free Park & Ride service direct to NNUH site
  • Free 24-hours confidential counselling support
  • On-site Nursery
  • On-site cafes offering staff discounts
  • Support in career development
  • Flexible staff bank
  • Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
    • Job description

    Job responsibilities

  • Deal efficiently and effectively with direct and indirect ( telephone, face to face) enquiries from patients, all levels of medical and nursing staff, GPs, Social services and other health professionals and staff.
  • To communicate appropriately with patients, relatives and visitors who may be fearful, aggressive or have sensitive concerns, needing reassurance. Also, to treat those patients, relatives and visitors who may present with difficulties in communication hearing impaired, mental health issue, elderly confused patients, in a friendly and welcoming manner whilst maintaining confidentiality.
  • To be responsible for ensuring the correct and timely input of patient information onto Patient Administration System (PAS), observing the rules of real time data entry. All aspects of this role should be carried out in line with the Trusts policies and procedures on date collection and confidentiality.
  • Attend to all communications, for example emails, phone calls and investigation results on a daily basis, prioritising and taking action as required.
  • Receive patients to clinic, confirm demographic details on arrival and ensure regulations for overseas visitors are met.
  • Produce new front sheets and labels if there are any amendments.
  • Reconcile the clinic to include DNA outcomes to meet with Trust Policy.

    • Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

    Person Specification

    Qualifications

    Essential

  • Good general standard of literacy and numeracy
  • PAS Trained

    • Experience

    Essential

  • Previous clerical work including data input
  • Significant experience in NHS or customer service organisation

    • Skills

    Essential

  • Good Communication and interpersonal skills

    • Attitude, aptitude

    Essential

  • Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
  • Demonstrates understanding and commitment to Equality, Diversity and Inclusion
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