- Ensure that HSE&Q standards, operating processes, company policies and all legislative requirements are understood, implemented and adhered to at all times.
- Learn and understand the United Way of working ensuring that the processes are complied with and adopted into your daily disciplines. Induct other employees in the process as required.
- Act proactively to maximise comfort for all residents ensuring that any issues which arise are resolved quickly and effectively. Ensure that all residents can access and receive the best possible service.
- Assist in the monitoring, evaluation and control of service performance.
- Learn and understand the requirements of the FLAG system and ensure that this is adhered to at all times.
- Demonstrate respect, sensitivity and discretion in a public facing role.
- Coordinate and attend pre-start meetings with residents to carry out needs assessment, establish colour choices/styles and complete associated documentation, discuss how to prepare for the works to be carried out, health and safety matters and safeguarding issues etc.
- Develop action plans arising from needs assessments through liaison with the client's representative and site management as appropriate.
- Co-ordinate and attend all relevant Resident Liaison forums to develop relationships with key groups, to inform them of the work taking place, to understand their priorities, receive feedback and address any concerns they may raise.
- Minimum of 4 GCSEs Grade C or above to include Maths and English.
- NVQ in Customer Care.
- Over 2 years' experience in a customer service role, or similar.
- I.T literate particularly Microsoft Office and Excel and keen to extend knowledge on software packages.
- Well-developed verbal and written communication skills and the ability to work co-operatively with multi-disciplined groups.
- Team player, but also comfortable working alone.
- Understands the need for respect, sensitivity and discretion in a public facing role.
- A valid driving licence.
- Experience of Housing and/or Planned Maintenance – desirable,
- Some flexibility of working hours may be required (evening meetings).
- Self-Motivated, enthusiastic and calm under pressure.
-
Rlo
6 days ago
United Living South East, United Kingdom**RLO**: · Job description · United Living is a leading property business, renowned for providing excellent customer service to the communities we serve, and a vital part of this is how we engage with residents. · We are looking for an experienced **Resident Liaison Officer **to ...
-
Rlo
6 days ago
United Living South East, United Kingdom**RLO**: · Job description · United Living is a leading property business, renowned for providing excellent customer service to the communities we serve, and a vital part of this is how we engage with residents. · We are looking for an experienced **Resident Liaison Officer **to ...
-
Rlo
3 weeks ago
Service Care London, United KingdomJob Title: Resident Liaison Officer · Location: North London · Duration: 3 months (with possibility of extension) · **Salary**: Negotiable, dependent on experience · **Responsibilities**: · - Act as the main point of contact between the company and residents · - Attend regular me ...
-
Rlo
3 days ago
United Living London, United Kingdom**RLO**: · Job description · United Living is a leading property business, renowned for providing excellent customer service to the communities we serve, and a vital part of this is how we engage with residents. · We have a long-term partnership contract with a central London loc ...
-
Rlo (Resident Liaison Officer)
3 weeks ago
Staple Tech London, United KingdomWe are looking for an experienced RLO, who will be the Stapletech representative working across all sites where Stapletech carry out Heating, Maintenance and Refurbishment works. · The role of our RLO is to Liaise with our tenants, making sure they comfortable and happy with our ...
-
Rlo X 2
3 weeks ago
MMP Consultancy London, United KingdomMMP Consultancy are looking to recruit Resident Liaison Officers to work for a local authority based in London. · Working as part of the Building Safety Team, the Resident Liaison Officers will assist in the development, and delivery of high-quality resident consultation and enga ...
-
Rlo/complaints Officer
3 days ago
Wates Croydon, United Kingdom**We have an opportunity for a Resident Liaison/ Complaints Officer** to join our Wates team within our Responsive Maintenance division. You will be working out of our Croydon office on one of our social housing contracts, delivering support to our residents. · **Key Accountabili ...
-
Rlo - Resident Liaison Officer
2 weeks ago
URecruit Ltd London, United Kingdom£28k - £35k Per Annum + Package · London · To deliver a first-class liaison and administrative support in a busy environment to the project team, liaising with a wide and diverse customer base in a professional and efficient manner. Delivering an excellent level of client liaison ...
-
Resident Liaison Officer(Rlo)
4 days ago
Setsquare Recruitment London, United KingdomSetsquare is actively hiring for a RLO regarding a long term temp to perm role based around the West London area. · **Job title **:Resident Liaison Officer(RLO) · **Location **:West London · **Job Type **:Temp to perm · **Job Duration **:Long term · Type of contractor : Tier 1 Ma ...
-
RLO/Complaints officer
4 days ago
Wates Croydon, United KingdomWe have an opportunity for a Resident Liaison/ Complaints Officer to join our Wates team within our Responsive Maintenance division. You will be working out of our Croydon office on one of our social housing contracts, delivering support to our residents. · Key Accountabilities w ...
-
RLO/Complaints officer
4 days ago
Wates Group Croydon, United Kingdom PermanentThe Vacancy · We have an opportunity for a Resident Liaison/ Complaints Officer to join our Wates team within our Responsive Maintenance division. You will be working out of our Croydon office on one of our social housing contracts, delivering support to our residents. · Key Acc ...
-
Resident Liaison Officer
3 weeks ago
Abbey Personnel Slough, United KingdomWe are looking for an experienced Resident Liaison Officer for a temp to perm role in Slough. · Working on sites which aren't static so you will need to drive and have a car. · Fuel will be paid. · This is a wonderful company to work for and has been a client of ours for many yea ...
-
Resident Liaison Officer
3 weeks ago
Abbey Personnel Slough, United Kingdom**Resident Liaison Officer in Slough** · We are looking for an experienced Resident Liaison Officer for a temp to perm role in Slough. · Working on sites which aren't static so you will need to drive and have a car. · Fuel will be paid. · This is a wonderful company to work for a ...
-
Resident Liaison Officer
3 weeks ago
Parker Jones Group Woking, United KingdomParker Jones Group is currently supporting a Regional Maintenance Contractor currently seeking an RLO for their Social Housing contract around the Woking area. · This will be on a temporary basis for around 3 months with an IMMEDIATE START. · **Summary**: · You will be the main p ...
-
Resident Liaison Officer
2 weeks ago
Parker Jones Group Woking, United KingdomJob Title: Resident Liaison Officer · Location: Woking, Surrey · **Salary**: Up to £32,000 · Parker Jones Group is currently recruiting on behalf of a regional maintenance contractor who is currently seeking an RLO for their social housing contract around the Woking area. · **Sum ...
-
Resident Liaison Officer
3 days ago
REGEN SOLUTIONS (U.K) LTD Woking, United Kingdom**Resident Liaison Officer · Full time, Permanent · Surrey · Maintenance Contractor · £28,000 - £32,000 + Car Allowance/Company Car** · **The Role**: · Working as part of the planned works team, the RLO will be responsible for helping to deliver a programme of works across the bo ...
-
Resident Liaison Officer/complaints Officer
2 weeks ago
Regen Solutions (U.K) Bracknell, United Kingdom**Resident Liaison Officer/Complaints Officer** · **Housing Association** · **Bracknell/Reading based** · **Temp - Perm** · **£30,000 - £32,500 PA** · **Drivers License & vehicle is required** · **Key Responsibilities**: · - To act as the primary point of contact for residents ha ...
-
Resident Liaison Officer
2 weeks ago
Parker Jones Group Kingston upon Thames, United Kingdom**Job Title: Resident Liaison Officer** · **Location: Kingston Upon Thames** · **Salary: £28,000** · Parker Jones Group is currently recruiting on behalf of a large maintenance contractor who is currently seeking an RLO for their social housing repairs and maintenance contract ar ...
-
Site Manager
2 weeks ago
Howells Solutions Northolt, United Kingdom**Site Manager - Social Housing Planned Works · Edgware · Permanent - £45-50k plus car allowance**Howells Solutions are working with a leading social housing contractor to recruit a proactive Site Manager to deliver Social Housing refurbishment works across the Edgware area. · As ...
-
Resident Liaison Officer
2 weeks ago
Daniel Owen- UK Kingston upon Thames, United KingdomRLO-2_ Posted: 22/01/2024 · - Up to £28000 per annum + Van & Fuel Card or £2500 Car Allowence · - Kingston upon Thames, London · - PERMANENT · Monday - Friday · 8am - 5pm · Permanent Position · £28,000Per annum + Van and Fuel card or £2500 car allowance · Based in Hackney · Must ...
RLO (Permanent) - Runnymede, Surrey, United Kingdom - Nuco Solutions Ltd
Description
Job: RLO
Seperate contracts including: Areas around Ealing to Guildford
Salary: £32,000k + Fuel Card
Role: Social housing reactive maintenance
My client are are specialists in safely delivering property maintenance services in both the public and private sectors. They have more than 30 years' experience working across all property sectors including housing associations, educational institutions and local authorities. We have the capacity and capability to provide a first-rate service in a diverse range of works and this is demonstrated by the successful completion of numerous contracts during our time in business.
Due to expansion and growth, there is a great opportunity for a RLO to join. This role is within the social housing reactive maintenance sector covering repairs to various domestic properties. These positions are perm and come with holidays
Duties include:
Salary: £32,000 per year with a Fuel card
Schedule:
* Monday to Friday
 LTD&v=024){kind=logo}
