Complaint Handler - Gravesend, United Kingdom - BROWNS RECRUITMENT GROUP LTD

Description

COMPLAINTS HANDLER

LAW FIRM

GRAVESEND

SALARY DEENDING UPON EXPERIENCE

Are you passionate about delivering excellent customer service? Our client believes that listening to feedback and experience is invaluable to delivering, shaping and improving their service to clients, an exciting opportunity for a complaints handler to join my clients operational legal team.

You will liaise with colleagues around the business to investigate and co-ordinate a satisfactory outcome for the clients.

What you'll achieve in the role:

The overall purpose of this role is to be the first point of contact for client complaints. Through investigations and complaint response, this role will be key in listening to customer feedback and reaching positive outcomes.

Key responsibilities include:

Driving the delivery of excellent customer complaint handling, including listening, and proactively investigating customer complaints.

Writing high quality complaint responses and managing end to end complaint cases

Identifying trends, areas of improvement and training needs to develop and improve a high-quality service for customers.

Meet regulatory requirements

For this role, we are looking for someone with the following skills and experience:

Ideally complaint handling experience but not essential

Ability to research, investigate and analyse information * Be confident in writing response letters and emails

Listening and empathy skills

Excellent interpersonal and influencing skills, with the ability to maintain good relationships

Training and Support can be provided.

IF YOU ARE INTERESTED IN THIS POSITION PLEASE SUBMIT YOUR CV TO TANYA BROWN AT BROWNS RECRUITMENT AS DIRECTED.