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    Contract Centre Advisor - United Kingdom - Johnson's Cars

    Johnson's Cars
    Johnson's Cars United Kingdom

    2 weeks ago

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    Description

    Johnsons Cars are one of the UK's leading independent Franchise Dealership Networks, with 62 multi-award winning Dealerships across the UK. Established in 1999 we have grown rapidly to represent a variety of global car manufacturers with 17 marques in total ranging from Volkswagen to Volvo, Honda, Toyota Lexus and Mazda to Fiat, Fiat Professional, Jeep, Hyundai, Seat, Alfa Romeo, Abarth, Skoda, Suzuki and Ford.

    At Johnsons Cars, we maintain the highest standards of professionalism and integrity at all times and recruit to deliver excellence in customer service with our expertise and enthusiasm. We have a fantastic opportunity available across our network and are looking for motivated, enthusiastic and committed individuals to join our team.

    We are looking for an Inbound and Outbound advisors to join our team at our contact centre located in Redditch. Previous contact centre experience not required (although would be beneficial) Full training will be provided. Customer service experience is preferred.

    This role would suit an outgoing personality with an excellent telephone manner and drive to achieve and excel targets.

    Responsibilities include:

    • Receiving/making telephone calls
    • Secure bookings for service, MOT and/or repairs
    • Be knowledgeable about the services available
    • Deliver the very highest levels of customer service
    • Excellent telephone manner
    • Outgoing personality
    • Motivated individual

    Desireable requirements:

    • Call centre experience

    The successful applicant will be highly motivated, efficient and organised.

    This is a fulltime position with 23 days paid annual leave, raising to 25 with longevity of service.

    Ref: JC1558

    Working Hours Monday – Friday – 40 hours per week. (1 hour lunch break)

    Location Johnsons Head Office

    Whatever your question or feedback we are here to help. So please feel free to contact us.

    Reg Office: Johnsons Cars LimitedEmpire CourtRedditchUnited KingdomB97 4DA

    Johnsons Cars Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is and which is permitted to advise on and arrange general insurance contracts as an intermediary.

    Johnsons Cars Limited is authorised and regulated by the Financial Conduct Authority (FCA) (our registration number is Permitted activities include acting as a credit broker not a lender.

    As an FCA regulated credit broker we can introduce you to a selected group of lenders / brokers (see below) who may be able to help you finance your purchase. This group of lenders / brokers provides us with a range of products which may be suitable for your purchase. We will explain the key features of those products to you.

    Volkswagen Financial Services (UK) Limited, Evolution Funding Limited, Santander Consumer (UK) plc, Honda Finance Europe PLC, CA Auto Finance UK Ltd, Suzuki Financial Services Limited, Volkswagen Financial Services (UK) Limited, Hyundai Capital UK Limited, Stellantis Financial Services Uk Limited, Toyota Financial Services (UK) PLC, FCE Bank Plc,

    We are a credit broker and not a lender. We can introduce you to a limited number of lenders and their finance products, we act as their agent for this introduction. We are not an independent financial advisor; we will provide details of products available. We may advise you on the products, subject to your personal circumstances, though you are not obliged to take our advice or recommendation.

    We do not charge you a fee for our services. we will typically receive commission from whichever lender we introduce you to (either a fixed fee or a fixed percentage of the amount you borrow).

    Unless we consider it to be inappropriate given your personal circumstances, for certain vehicles e.g. New, our approach is to introduce you to the lender who are usually able to offer the best available package for you, taking into account interest rates, residual valuations (where applicable) and other contributions. If they are unable to make you an offer of finance, or the vehicle is not one that we would normally place with them we will introduce you to other lenders on our panel. The lender we introduce you to and available rates will depend upon a number of factors including: the vehicle, your personal circumstances and the likelihood of a lender to accept an application based on information provided.

    Lenders typically pay a commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions; some lenders may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you would like to know the amount of any remuneration we have received from the finance provider, please ask us.

    All finance applications are subject to status, terms and conditions apply, UK residents only, 18's or over, Guarantees may be required. View our full finance disclosure.

    #J-18808-Ljbffr
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