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    Assistant Rent Income Officer - London, United Kingdom - St Mungo's

    St Mungo's
    St Mungo's London, United Kingdom

    1 month ago

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    Customer Service / Support
    Description
    Assistant Rent Income Officer
    Agile working from London and home working £31,703 - £35,578 pa
    Are you looking to gain experience while working for a leading housing and homelessness charity?

    We are looking for 2 people to join the dynamic and friendly Rent Service Team in Assistant Rent Service Partner roles.

    This busy team processes Housing Benefit payments from 55 local authorities in the UK for up to 4000 St Mungo's residents; and collect over £45 million in rent and service charge plays a key role in the organisation to support clients to rebuild their lives.


    In this role you will:

    • Provide administrative support to the Rent Service Team to facilitate early intervention of rent arrears overall.
    • Be responsible for a caseload of up to 750 residents; working proactively to support clients in prevention of rent arrears within your designated caseload.
    • Use your sound influencing skills in the recovery of former tenant rent arrears.
    • Communicate effectively to provide high levels of customer service to internal and external stakeholders.

    In this role you will be required to work for at least 2 days per week from our Central Office in Tower Hill, London.

    This allows for training, in person collaboration, team building, line management and other relationship building opportunities.

    We support a flexible approach to work with opportunities for agile working for the rest of your week, from home.

    About you

    We think these roles offer a great opportunity for proactive people looking to develop the skills required for future career progression.

    We encourage you to apply if you can provide excellent customer service and demonstrate the below:


    • Some knowledge, and experience of tenancy management, income and arrears collection, or a willingness to develop these skills.
    • An understanding of general benefit legislation and its effects on vulnerably housed people and people experiencing homelessness.
    • The ability to work as part of a team with good communication skills to communicate effectively, both verbally and in writing with a variety of different people.
    • Strong administration skills, attention to detail and the ability to use different IT packages including Microsoft Office.
    • Good organisation and the ability to effectively prioritise your own time and workload.
    Closing date: 10am on 3 June 2024
    Interview and assessments on: 12-14 June 2024
    St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups

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