Customer Success Manager - Reading, United Kingdom - Delaney Browne Appointments

Delaney Browne Appointments
Delaney Browne Appointments
Verified Company
Reading, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Our client is looking for a Customer Success Manager to join their growing Customer Success team, providing an opportunity to work with a wide range of our corporate clients.


About you:


Are you interested in continuing a progressing career in a commercially focussed role where the opportunity to nurture relationships across your customer base is front and centre of your working week.

Are you a self-starter with exceptional communication skills and can expertly demonstrate the value you bring to your customers.


With the support of the Director of Customer Success & Retention, you will successfully retain and grow your customers from the onboarding phase through to annual renewal by creating and maintaining long-term, trust-based relationships and developing additionalbusiness opportunities.

You will be a master of the customer success discipline.

You will liaise with cross-functional, global internal teams (including professional services, content and technology) to improve the entire customer experience and will negotiate new terms and pricingat the point of renewal using their renewal process.

You are customer-oriented with a drive to achieve goals and maintain a great customer experience.

You will be able to suggest forward-thinking ideas to promote our services, current and new, and work closely with your customers to understand their needs.


Primary job responsibilities include:

  • Work with assigned portfolio of customers to provide product solutions, develop new business, and to ensure customer satisfaction
  • Serve as primary daytoday liaison with assigned customers and maintain positive ongoing relationships
  • Manage multiple projects simultaneously while interfacing with different internal and external stakeholders
  • Reflect the very best to your 30 customers

Skills and Experience:

  • At least 5 years of Customer Success/Sales experience managing customers through success planning, retention and growth
  • Ambition to forge a career in a senior commercial role within a growing private equity backed business
  • Willingness to learn new skills in customer success, sales, negotiation and contracting
  • Ambition to move up in the business is fully supported as opportunities to develop will increase as the business grows
  • Strong presentation and communication skills
  • Autonomous attitude and ability to work well unsupervised (you do not require, or like, micromanagement).
  • Competent IT skills. Proficient in CRM/MS Excel / Word / Power Point / LinkedIn
Pls note that you will be working 3 days in the office and 2 days at home.

Commission equates to 25% of basic, dependent on KPI achievement.
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