Administrator - Front Office Support - London, United Kingdom - Charles Stanley
Description
Job Purpose:
The Front Office Support Administration team provide centralised administrative support across all business areas in both London and the branch network.
Key Areas of Responsibility:
- With adherence to internal and external rules, policies and procedures ensure the administrative work of the desk is completed in a timely, efficient, compliant, and accurate manner. Work to meet or exceed internal and external client expectations and foster team ethics on a continuing basis.
- Communicate with stakeholders as required, including corporate actions notifications and processing resulting instructions.
- Answering all stakeholder administrative queries in a professional & timely manner.
- Ensure stakeholders are kept fully informed of all tasks assigned to the FOS Administration team.
- Ensure the team's desk procedures are adhered to, reviewed and updated on a regular basis.
- Remain alert to and report to management any potential or identified risks ensuring they are appropriately reported.
- Liaise with relevant departments and middle office teams as required to ensure positive client outcomes and help preserve and enhance operational efficiency.
- Deliver a consistent and professional service to maintain and enhance relationships with internal and external clients and stakeholders alike.
- Request appropriate personal training to ensure relevant competency.
- Maintain accurate records for regulatory purposes.
- Remain alert and immediately report all suspected cases of Market Abuse, Money Laundering, or any other violation via the correct channels.
Qualifications & Experience:
- GCSE's or equivalent, including Maths and English.
- IOC Level 1 minimum
- Relevant administration experience in a similar role
Knowledge & Skills:
- Good overall knowledge of all aspects of administration, processes and work management.
- Ability to keep up to date with all relevant regulatory aspects such as AML rules, FATCA etc.
- Numerate.
- Accuracy and diligence.
- Sound MS Office skills including Word and Excel.
- Effective communicator both written and verbal.
- Excellent stakeholder management.
- A team player.
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