Administrator - Front Office Support - London, United Kingdom - Charles Stanley

Charles Stanley
Charles Stanley
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Job Purpose:


The Front Office Support Administration team provide centralised administrative support across all business areas in both London and the branch network.

You will be working with Investment Managers and Portfolio Managers as well as Assistants in need of administrative support.


Key Areas of Responsibility:


  • With adherence to internal and external rules, policies and procedures ensure the administrative work of the desk is completed in a timely, efficient, compliant, and accurate manner. Work to meet or exceed internal and external client expectations and foster team ethics on a continuing basis.
  • Communicate with stakeholders as required, including corporate actions notifications and processing resulting instructions.
  • Answering all stakeholder administrative queries in a professional & timely manner.
  • Ensure stakeholders are kept fully informed of all tasks assigned to the FOS Administration team.
  • Ensure the team's desk procedures are adhered to, reviewed and updated on a regular basis.
  • Remain alert to and report to management any potential or identified risks ensuring they are appropriately reported.
  • Liaise with relevant departments and middle office teams as required to ensure positive client outcomes and help preserve and enhance operational efficiency.
  • Deliver a consistent and professional service to maintain and enhance relationships with internal and external clients and stakeholders alike.
  • Request appropriate personal training to ensure relevant competency.
  • Maintain accurate records for regulatory purposes.
  • Remain alert and immediately report all suspected cases of Market Abuse, Money Laundering, or any other violation via the correct channels.

Qualifications & Experience:


  • GCSE's or equivalent, including Maths and English.
  • IOC Level 1 minimum
  • Relevant administration experience in a similar role

Knowledge & Skills:


  • Good overall knowledge of all aspects of administration, processes and work management.
  • Ability to keep up to date with all relevant regulatory aspects such as AML rules, FATCA etc.
  • Numerate.
  • Accuracy and diligence.
  • Sound MS Office skills including Word and Excel.
  • Effective communicator both written and verbal.
  • Excellent stakeholder management.
  • A team player.
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