IT Support Engineer/team Lead - North Shields, United Kingdom - Netwirking Ltd

Netwirking Ltd
Netwirking Ltd
Verified Company
North Shields, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

£28,000-£35,000

Monday-Friday

Hybrid working - available after a training period in the office (2-3 months)


Netwirking are helping a client based in North Shields as they look to add an IT Support Engineer to the business due to an increase in workload.

Ideally you will have experience working in a MSP or an external customer support role. The role also entailsacting as a Team Lead for 1st Line Engineers, developing and mentoring their skillset.


Some of the technologies you would be expected to deal with include; Windows Server, VMware, Hyper-V, Microsoft Exchange, Office 365 and RDS.

A good base of networking knowledge and VOIP systems is highly desirable.

You need to hold a full UK driving licence but can use company vehicles to travel to customer sites.


Duties and Responsibilities:


  • Diagnose and fix IT issues
  • Liaise directly with customers regarding technical issues
  • Log work and fixes into a helpdesk system
  • Work to Service level agreements (SLA)
  • Develop and mentor more junior members of the team
  • Incident management
  • Resolve Technical issues
  • Support customers and provide a great level of customer service

Essential Skills and Experience:


  • Experience of working in a MSP or external IT Support enviroment.
  • Experience leading a small team or mentoring junior members of staff
  • At least 2 years' experience in IT
  • MS Office 365 migration experience
  • Good understanding of general server, storage and networking technologies
  • Good communication skills
  • Good documentation skills
  • Customer focussed
  • Able to work well as part of a team and individually
  • Maintain awareness of new and emerging technologies
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