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    Customer Experience Administrator - United Kingdom - Office Angels

    Office Angels
    Office Angels United Kingdom

    2 weeks ago

    Office Angels background
    Description

    Customer Service Administrator £20,000 – £21,000 per annumChelmsford, EssexMonday-Friday, 9am-7pm (35 hours) On days you work until7pm, you will work 9am-3pm in the office and 5pm – 7pm will be workedfrom home.

    This will be for a maximum of 2 days per week on a rota basis.
    Usual office hours are 9am-5pm.


    Job role:

    The Customer ServiceAdministrator role is to support the Sales Team Leader to drive sales foreach of the three conveyancing departments and supervise the sales team.

    from home. This will be for a maximum of 2 days per week on a rota basis.
    Usual office hours are 9am-5pm.


    Job role:

    The Customer ServiceAdministrator role is to support the Sales Team Leader to drive sales foreach of the three conveyancing departments and supervise the sales team.

    With a dedicated sales line for clients looking for quotes, the sales teamare responsible for raising quotes and following up on quotes to encouragepotential new clients by answering any questions they may have, ensuringexcellent customer service is provided.

    Once potential new clients havebeen converted into new instructions, the files are opened on the systemand passed to the relevant department.

    The role requires confidence,patience, politeness, and knowledge of the services. Excellent telephoneand communication skills are required with ability to prioritise and payattention to detail.


    Job responsibilities:
    Issuing quotations within atimely manner upon receipt, whether this be by phone, email or any othermeans.

    Ensuring that client contact is maintained regularly to provideanswers to any questions, to receive updates on where potential new clientsare at with their transactions and to understand if they are proceedingwith the quote.

    All client correspondence to be logged to ensure the updateprocess is as streamlined as possible and that all members of the team havean understanding of any key information that is provided by the client.

    Encouraging clients to provide feedback in any instances to help us toimprove so that we provide the best service possible and further feedbackany important information to the Sales Team Leader/BDM.

    Informing the SalesTeam Leader of any new work, one off new build instructions to ensure thatwork can be distributed accordingly.

    Being knowledgeable of theconveyancing process and asking questions where needed to ensure thatclients are provided with accurate information.

    Ensuring that all files aresigned for by the conveyancing team at the beginning of every day and fileinserts are prepped in readiness for creating new files.

    Organise andattend promotional events as and when required. Take direction from SalesTeam Leader as and when required.


    Key Skills:

    Excellent communicationskills, verbally and written Ability to work largely on own initiativePositive and friendly persona Excellent time-keeping, organisation andworking methods Professional and approachable A good standard of personalpresentation Ability to promote a positive image of the company OfficeAngels acts as an employment agency for permanent recruitment and anemployment business for the supply of temporary workers.

    Office Angels UKis an Equal Opportunities Employer. By applying for this role your detailswill be submitted to Office Angels. Our Candidate Privacy InformationStatement explaining how we will use your information is available on ourwebsite.


    Tagged as:
    remote, remote job, virtual, Virtual Job,virtual position, Work at Home, work from home
    When applying state you found this job on Remote Network.
    #J-18808-Ljbffr
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