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    Receptionist - Bodmin, United Kingdom - The Bodmin Jail Hotel

    The Bodmin Jail Hotel
    The Bodmin Jail Hotel Bodmin, United Kingdom

    3 weeks ago

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    Full time
    Description

    Receptionist- Bodmin Jail Hotel

    Luxury | History | Cornwall

    When constructed in 1779, Bodmin Jail was an innovative
    milestone in prison design with its individual cells and sanitation. Now a
    four-star luxury hotel, The Bodmin Jail Hotel provides guests with a haven of
    style and comfort, set within its breath-taking historic surroundings. Located
    in the heart of Cornwall, this truly unique hotel is now ready for new stories,
    cherished memories, and unlimited possibilities. It's an iconic venue and we
    are building a brilliant team to help shape and deliver the best experience in
    Cornwall.

    The Role:

    As a receptionist, you'll be
    courteous, enthusiastic, and detail oriented as you're the first point of
    contact for our guests. You will be responsible for delivering outstanding
    customer service, handling guest inquiries and requests, and ensuring a smooth
    check-in and check-out process.

    Responsibilities include:

    • Handle guest check-in
      and check-out procedures efficiently, including the issuance of room keys,
      payment processing, and providing necessary information.
    • Work closely with the
      reservations, housekeeping, and F&B to ensure a smooth guest experience.
    • Maintain up-to-date
      knowledge of room types, hotel facilities, and local attractions (including the
      Bodmin Jail Attraction).
    • Monitor room
      availability and manage room inventory to maximise occupancy and revenue with
      the reservations team.
    • Address guest concerns
      and resolve issues in a professional and timely manner.

    The Benefits

    • 28 Days holiday
    • Extra days holiday for your birthday
    • Free meals on shift
    • Free Gym access on-site
    • Employee Assistance Programme
    • Exclusive Employee discounts on accommodation,
      attractions & dining across the THC Group.

    The Person

    • Have a passion for
      service, meaning you'll go above and beyond for guests.
    • Build great
      relationships with my colleagues and always work effectively as a team member.
    • Willingness to work
      flexible hours, including weekends and holidays.

    Working schedule

    • Weekday shifts,
      Flexible
    • Weekends and holidays.
    • Discussed at interview.
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