Jobs
>
Poole

    Customer Services Support - Poole, Dorset, United Kingdom - Oyster Recruitment Limited

    Oyster Recruitment Limited
    Oyster Recruitment Limited Poole, Dorset, United Kingdom

    4 weeks ago

    Default job background
    Description

    2 days ago Be among the first 25 applicants

    Our client, a well established and leading fintech company based in the Poole area is recruiting for a Customer Service SupportAdviser. This roletodeliver excellent front line support to their customers for financial software support and offer outstanding customer solutions.

    This is an exciting time to join their team and to learn the capabilities of their software to enable you to manage the flow of incoming support requests, assess and responding to user queries. You will need to possess a good combination of client-facing skills, analytical and technical aptitude to understand problems or requirements and have the confidence to advise on the best solution. Financial/Accounts background or qualification would be advantageous. Key Responsibilities And Duties
    • Manage inbound support tickets by telephone and email on both non-technical and technical support
    • To manage the flow tickets of incoming support requests
    • To gather information, determine the root cause and devise solutions to resolve the query within SLA parameters
    • Liaising with internal stakeholders and implementation consultants for swift ticket resolutions
    • Managing application configuration changes
    • Identify and feedback potential software improvements around the application design, functionality, and experience
    • Raise issues & risks to the product team and Customer Service Director where necessary
    • To work closely with the project delivery and internal product team
    • Continually assess and contribute to process improvements
    • Assist with the creation and maintenance of help file documentation and procedures for end users
    • Maintain excellent relationships with customers, suppliers and third-party organisations working with the customer
    • Develop personal knowledge of business and software to support the Company's key activities.
    What do you need to qualify for this role?
    • Good general IT Software and or Financial/Accounting knowledge is essential and a genuine desire to provide the best possible solutions to clients and your colleagues is essential
    • Competent user of MS office applications including MS Excel with excellent verbal and written communication skills
    • Confident in assisting clients via telephone or email and working with external customer-facing projects
    • Experience working on multiple simultaneous projects, industrious, willing, and able to work to deadlines
    • To be organised, methodical and self-motivated with the ability to prioritise, meet deadlines and manage changing priorities
    Company Benefits
    • Private healthcare
    • 25 days holiday plus birthday off
    • Stakeholder pension
    • Death in service x4
    If you are interested in working for a fast growing well reputed fintech business and have a passion for exceptional customer service then please apply now Salary is depending on experience. In order to be considered for the highest salary bracket for this role, you will need to have/demonstrate all the skills and experience mentioned above.

    Seniority level

    • Seniority level

      Entry level

    Employment type

    • Employment type

      Full-time

    Job function

    • Job function

      Other

    • Industries

      Staffing and Recruiting

    Referrals increase your chances of interviewing at Oyster Recruitment Limited by 2x

    Get notified about new Customer Service Support Specialist jobs in Poole, England, United Kingdom .

    Bournemouth, England, United Kingdom 1 day ago

    Bournemouth, England, United Kingdom 1 week ago

    Bournemouth, England, United Kingdom 1 day ago

    Bournemouth, England, United Kingdom 1 day ago

    Bournemouth, England, United Kingdom 3 days ago

    Fordingbridge, England, United Kingdom 1 day ago

    Bournemouth, England, United Kingdom 2 weeks ago

    Bournemouth, England, United Kingdom 1 day ago

    Kingston, England, United Kingdom 1 week ago

    Bournemouth, England, United Kingdom 7 hours ago

    Wareham, England, United Kingdom 2 weeks ago

    Wareham, England, United Kingdom 1 week ago

    Wareham, England, United Kingdom 1 week ago

    Dorchester, England, United Kingdom 2 weeks ago

    We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

    #J-18808-Ljbffr
  • Dorset Councils

    Service Support Officer

    3 weeks ago

    Dorset Councils Dorset, United Kingdom

    Organisation · - Dorset Council · - Location · - North Dorset · - Reference · C · - Occupational group · - Business, Policy & Administration · - Salary details · - £13,744 - £14,249 · - Job term · - Part Time · - Appointment type · - Permanent · - Contact · - Deborah Neal · - Con ...

  • Oyster Recruitment

    Customer Services Support

    3 weeks ago

    Oyster Recruitment Bournemouth, United Kingdom

    Our client, a well established and leading fintech company based in the Bournemouth /Poole area is recruiting for a Customer Service SupportAdviser. This roletodeliver excellent front line support to their customers for financial software support and offer outstanding customer so ...

  • Oyster Recruitment Limited

    Customer Services Support

    3 weeks ago

    Oyster Recruitment Limited Poole, United Kingdom Full time

    Our client, a well established and leading fintech company based in the Poole area is recruiting for a Customer Service SupportAdviser. This roletodeliver excellent front line support to their customers for financial software support and offer outstanding customer solutions. · Th ...

  • wild recruitment

    Student Support Services Assistant

    4 weeks ago

    wild recruitment Bournemouth, United Kingdom

    **Wild Recruitment** are currently recruiting for an **Student Support assistant** to join the team at a co-educational secondary school and sixth form · As an **Student Support assistant** you will provide an effective and efficient administrative support to Head of Year. · **Re ...

  • Premium Support Services Ltd

    Cleaner (Part-time)

    2 weeks ago

    Premium Support Services Ltd Broadstone, United Kingdom Part time

    Responsibilities: · - Clean and sanitize designated areas, including but not limited to restrooms, offices, common areas, and kitchens · - Dust furniture, fixtures, and equipment · - Vacuum carpets and sweep/mop floors · - Empty trash receptacles and replace liners · - Restock su ...

  • Landmarc Support Services

    Training Area Operative

    3 weeks ago

    Landmarc Support Services Wareham, United Kingdom

    Job Introduction · Landmarc Support Services is currently seeking to recruit a Training Area Operative at, Lulworth Ranges in Wareham, Dorset. · As the Training Area Operative, you will play a key part in helping to maintain a safe, efficient and sustainable place for our Armed F ...

  • Landmarc Support Services

    Team Leader

    2 weeks ago

    Landmarc Support Services Wareham, United Kingdom

    Job Introduction · Landmarc are currently recruiting for a Team Leader for Lulworth Ranges · Main Responsibilities · Primary duties · - To be responsible for coordinating a team as the first line manager by being the first point of contact, task allocation and work checking. This ...

  • Landmarc Support Services

    Team Administrator

    3 weeks ago

    Landmarc Support Services Wareham, United Kingdom

    Job Introduction · Landmarc Support Services are offering an exciting new opportunity for a Team Administrator, based at Lulworth Camp in Dorset, this is a regional role so there will be a requirement for occasional work at other sites within the South West region. · In this role ...

  • McGinley Support Services Ltd

    Coss

    3 weeks ago

    McGinley Support Services Ltd Bournemouth, United Kingdom

    COSS · £ £17per hour · Ongoing contract with Tier 1 workforce supplier to Network Rail. · Requirements for COSS: · - Full COSS ticket · - Driver (preferred) · Benefits of COSS role include: · - To work on contracted projects with a Tier 1 supplier · - Career development opportuni ...

  • McGinley Support Services Ltd

    Pts Operative

    3 weeks ago

    McGinley Support Services Ltd Bournemouth, United Kingdom

    PTS Operative · £ £14per hour · Ongoing contract with Tier 1 workforce supplier to Network Rail. · Requirements for PTS Operative role: · - PTS ticket · - Driver (preferred) · Benefits of PTS Operative role include: · - To work on contracted projects with a Tier 1 supplier · - Ca ...

  • Salisbury Hospice Charity

    Supporter Services

    3 weeks ago

    Salisbury Hospice Charity Salisbury, United Kingdom

    **Job Summary** · Salisbury Hospice Charity is seeking a talented Supporter Services Fundraising Administrator to deliver exceptional support to our fundraising team. With excellent interpersonal skills and attention to detail, this role will be crucial in driving forward the sup ...

  • CS Group

    Service Support Administrator

    3 weeks ago

    CS Group Ringwood, United Kingdom

    Job title: Service Support Administrator · Location: Ringwood · Salary Range: up to 25,000 per annum · **Job Type**: Full time, permanent · Hours: 37 hours per week, Monday - Thursday 9:00 - 17:30, Friday 9:00 - 17:00 with 1 hour lunch break unpaid. · This role will be supporting ...

  • Tate

    Service Delivery Support

    1 week ago

    Tate Poole, United Kingdom

    **Service delivery support officer** · **£13.11 per hour** · ** hours per week** · **Poole** · **Remote/Hybrid and Office working models** · Do you have experience in change management? · Tate is recruiting for a temporary Service delivery support officer with great customer serv ...

  • Hays Technology

    IT Support and Service Desk Operator

    2 days ago

    Hays Technology Bournemouth, Dorset, United Kingdom £15.62

    Service Desk Analyst · 3-Month Contract · £62 Per hour Umbrella · A large public sector client looking for a Service Desk Analyst with excellent customer service skills to join the team due to staff illness and busy period. · The Service Desk Analyst provides services and support ...

  • NHS Property Services Ltd

    Support Services Team Leader

    3 weeks ago

    NHS Property Services Ltd Southampton, United Kingdom

    A full clean driving license will be required and a DBS check. A van and fuel will be provided. We also offer; 27 days holiday not including bank holidays, access to group personal pension plan including SMART contributions into which the company will contribute up to 6% towards ...

  • Dorset Councils

    Senior Service Support Officer

    3 weeks ago

    Dorset Councils Dorchester, United Kingdom

    Organisation · - Dorset Council · - Location · - Dorchester, United Kingdom · - Reference · - Occupational group · - Health and Social Care - Adults · - Salary details · - £21,968 - £25,409 · - Job term · - Full Time · - Appointment type · - Permanent · - Contact · - Peter Osborn ...

  • Landmarc Support Services

    Team Administrator

    2 weeks ago

    Landmarc Support Services Salisbury, United Kingdom Part time

    Job Introduction · Landmarc Support Services are looking for an Administrator to join the team where you will be supporting our thriving facilities management business by providing an exceptional administration service. · This role is for 15 hours a week, working days are Thursda ...

  • Maximus Support Services

    Transitions Team

    3 weeks ago

    Maximus Support Services Isle of Wight, United Kingdom

    Job Posted: 4 April 2023 · - **Contract Term**:Permanent · - **Location**:Isle of Wight · - **Contract Type**:Full or part time · - **Salary**:£24, £25,499.00 Per annum pro-rata · - **Industries**:Health & Social Care*** · **Closing Date**: On-going · **Job Start Date**: ASAP · * ...

  • Sportfit Support Services

    Waking Night

    2 weeks ago

    Sportfit Support Services New Milton, United Kingdom

    **ALL APPLICANTS MUST HAVE A FULL UK DRIVERS LICENCE TO BE SHORTLISTED FOR THIS ROLE** · **The work pattern would be 10 hours per night between 22:00 - 8:00 on a 4 on/4 off rota including weekends.** · **Waking Residential Support Worker** · Here at SportFit we are dedicated to c ...

  • Landmarc Support Services

    Training Area Operative

    3 weeks ago

    Landmarc Support Services Salisbury, United Kingdom

    **Closing Date: 09/01/23** · Landmarc Support Services Ltd manage and maintain over 220,000 hectares of land across the United Kingdom on behalf of the Defence Infrastructure Organisation (part of the Ministry of Defence). This land provides realistic and challenging terrain for ...