- Lead analysis, development, documentation and adoption of process alignment relevant to project delivery
- Engagement with key stakeholders and business leads. Proactive management of project business resources, supporting decision making and feeding into let's talk discussions where required
- Positively and proactively identifying risks and/or issues, working with key stakeholders for mitigation
- Regular reporting and communication of progress to project team, business teams and key stakeholders working closely with the communications lead
- Support building of requirements, design, configuration, data migration ensuring user needs are understood and accurately specified.
- Support creation of business scenarios to help define testing strategy, assist organising & controlling business acceptance testing
- A track record of meeting deadlines and working effectively with others in a complex and dynamic environment.
- Working in a business facing role, you'll have good communication, influencing and relationship building skills, combined with a strong focus on improving the experience for customers.
- Knowledge of user experience and understanding of the way data is captured
- Knowledge of Property Service, Maintenace and Engineering Processes and procedures across all functions
- Knowledge of communication methods to customer through different systems
- Understanding regulatory obligations and compliance legislation and ensuring processes and procedures are consistently followed.
- Strong leadership and effective communication skills
- Understanding of operational challenges across people, process, systems and data and the ability to recognise and make improvements.
- £ flex-pot annually, discounted shopping & cycling scheme.
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Generous matched pension scheme (up to 12%), life cover at 4x your salary
- Access to a range of wellbeing benefits, including 24/7 virtual GP service
- Flexible working - we're committed to giving people flexibility as widely as possible
- Options for private medical insurance, dental insurance & critical illness cover
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Self Service Repairs Business Lead - Basingstoke, United Kingdom - Sovereign Housing Association
Description
The role
is fundamental to SNG's success in delivering a forward - thinking self-service repairs offering.Responsibilities include:
What we're looking for
We have some fantastic benefits on offer at SNG, including:
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
It's an exciting time to be joining SNG as we continue through our transformation journey and work towards achieving the goals in our ambitious corporate plans. If you're looking for a new opportunity, then we'd love to hear from you