- Deal with telephone queries and provide information to both external and internal customers as necessary.
- Communicate effectively and liaise with customers, relative client departments and management.
- Adhere to the minimum target call and communication levels and standards as set by the company.
- Keep up-to-date with briefs and news articles to remain fully informed with company and legislative changes.
- Keep up to date and complete training as requested.
- Be aware of safeguarding policies and procedures.
- Adhere, at all times, to the Data Protection ICT and Confidentiality Policy.
- Understand the escalation process and implement when necessary.
- Work as a team to support colleagues.
- Follow all appropriate safety procedures and report any potential hazards or possible misuse of the service to the Team Manager.
- Keep accurate and timely records of all communication contacts with customers.
- Provide a high level of customer experience that is informative and confidential to customers whilst achieving service objectives.
- Have experience working in a customer focused environment.
- Be confident and courteous communicator with an excellent telephone manner.
- Be able to work under pressure, often dealing with emotive issues.
- Be self aware so as to protect your own and others health.
- Have an excellent standard of written and spoken English.
- Proven experience of building rapport & adapting communication to suit a diverse range of people.
- Be IT literate, specifically experienced in using Google packages.
- The ability to work as part of a team and support colleagues.
- Excellent attention to detail.
- Have a positive working attitude and work ethic.
- Experience of working within a busy fast paced Call Centre environment, providing customer services via omni-channel solutions including telephone, webchat, email, letter and social media.
- The ability to work under your own initiative.
- An excellent ability to organise your workload.
- Have a willingness to learn and be open to change.
- Progression, training and development catered to you.
- Charity work
- Refer A Friend incentives
- Company pension scheme with employer contributions.
- G4S Life Assurance Scheme.
- Subsidised healthcare plan.
- Charity work- Match-IT and Payroll Giving.
- Confidential Counselling Services
- 24/7 support specialising in health and medical
- Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers
- Free on site parking
- Free tea and coffee on site
- Morale and well being team
-
Customer Service Agent
3 weeks ago
G4S Wath upon Dearne, United KingdomCustomer Service Agent - Office Based · Working Location - Unit 2 Callflex Business Park, Golden Smithies Lane, Wath-Upon-Dearne, Rotherham, S63 7ER · Free On Site Parking · Monday to Friday 37.5 hours per week, covering shifts between the hours of 7:45 am and 19:30 pm · Contract ...
-
Customer Services Agent
3 weeks ago
InXpress Rotherham, United Kingdom**Introduction** · InXpress is a growing international express courier and freight company, reselling the services of global market leaders in the industry, whilst adding value through consultancy and first-class customer service. Due to expansion we are looking for a customer se ...
-
Customer Service Agent
2 weeks ago
G4S Wath upon Dearne, United KingdomJob Description · Customer Service Agent - Office Based · Working Location - Unit 2 Callflex Business Park, Golden Smithies Lane, Wath-Upon-Dearne, Rotherham, S63 7ER · Free On Site Parking · Monday to Friday 37.5 hours per week, covering shifts between the hours of 7:45 am and ...
-
G4S Rotherham, United KingdomLocation: Rotherham, Barnsley | Salary: £10,737.29 | Posted: 3 Jun 2024 | Closes: 1 Jul 2024 | Job Type: Part Time and Permanent | Business Unit: UK Central Government Services | Region / Division: UK & Ireland | Reference: 15862 · **ROLE RESPONSIBILITY**: · **Customer Service Ag ...
-
G4S Rotherham, United KingdomLocation: Rotherham, Barnsley | Salary: £22,369.34 | Posted: 3 Jun 2024 | Closes: 1 Jul 2024 | Job Type: Full Time and Permanent | Business Unit: UK Central Government Services | Region / Division: UK & Ireland | Reference: 15860 · **ROLE RESPONSIBILITY**: · **Customer Service Ag ...
-
Customer Service Agent
3 weeks ago
Northgate Vehicle Hire Sheffield, United Kingdom**Salary**: £24,684 pa + bonus up to £1,850 pa · **Weekly Hours**: 42.5 hours / week · **As the UK's leading vehicle rental specialists, we make a commitment to keep our customers mobile, that's what we do.** · As a **Customer Service Agent**, you expertly bring to life the North ...
-
English speaking Customer Service Agent
3 weeks ago
G4S Wath-upon-Dearne, South Yorkshire, United Kingdom £22,36934 | Posted: 29 Apr 2024 | Closes: 24 Jun 2024 | Job Type: Full Time and Permanent | Business Unit: UK Central Government Services | Region / Division: UK & Ireland | Reference: 15141 · Customer Experience Agent - Office Based · Working Location - Unit 2 Callflex Business Park, G ...
-
Service Desk Agent
2 weeks ago
Project People Wakefield, United KingdomService Desk Advert · PAYE TEMP - with potential for permanacny · Full time - Monday to Friday with one working weekend in four · We are looking for a Service Desk Agent to join and expand our 1st line teams based within our office in Wakefield. Your role will be to provide first ...
-
Client Service Agent
3 weeks ago
Cherry Professional Yorkshire, United Kingdom**Location**:Yorkshire · **Job Type**:Contract · **Contact Phone**: · **Sector**:Administration and Business Professionals · **Salary**:24000 · **Start Date**: · **Consultant**: Kate Lavery · **Client Service Agent - 6 Month Fixed Term Contract (Permanent positions also availab ...
-
G4S Rotherham, United Kingdom Part time and PermanentRole Responsibility: · Customer Service Agent- Patient Transport Services · Salary: £10,737.29 per annum · Working Hours: Part Time, 18 hours per week · Location: Site Based - Wath-upon- Dearne, Rotherham, S63 7ER (hybrid considered) · Shifts : 9am - 3pm - Monday to Wednesday ...
-
Customer Service Agent
2 weeks ago
G4S Business Unit:US Youth Services Wath upon Dearne, United Kingdom· Role Responsibility: · Customer Service Agent - Home and Hybrid working · Applicants must live in South Yorkshire and be able to travel to Wath-upon-Dearne, Rotherham, S63 7ER. · 37.5 hours per week Monday to Friday, between the hours of 7:45 am and 19:30 pm · On Site Training ...
-
Customer Service Agent
3 weeks ago
John Pye & Sons Chesterfield, United Kingdom**Job Role**:Customer Service Agent · **Reports to**:_Office Manager_ · **Job purpose**: · - To support the delivery of efficient customer services and provide full administrative support to the Office Management. · **Duties and responsibilities**: · - Manage customer complaints ...
-
Outbound Customer Service Agent
3 weeks ago
Unity Connect Sheffield, United Kingdom**Unity Connect** is looking for a motivated and results-driven Outbound Customer Service Agent to join our in-house team. · **UK Time, on-site in the Sheffield office, full-time**: · - 5 days a week, Mon-Sun · - working hours between 9am - 5pm & 12pm - 8pm · **Salary: 24,000 GBP ...
-
Customer Service Agent
3 weeks ago
thebigword Leeds, United KingdomLeeds, United Kingdom | Permanent, full-time · | £20,624 per annum · **Eradicating the final barrier of global communication** · At thebigword, we specialise in language solutions, translating over 1 billion words annually, support more than 250 languages and handle millions of i ...
-
Inbound Customer Service Agent
2 weeks ago
Unity Connect (Malaberg) Sheffield, United Kingdom**Inbound Customer Service Agent**: · **Position Overview**: · **Responsibilities**: · - Issue Resolution: Effectively troubleshoot and resolve customer issues, complaints, and escalations with a focus on first-contact resolution. · - Returns and Exchanges: Process customer retur ...
-
Customer Service Agent
3 weeks ago
Laddit Leeds, United KingdomAs a remote customer service representative, you will be responsible for providing exceptional customer support, handling customer inquiries, and resolving any issues they may have with our products or services. You will be the primary point of contact for our customers and your ...
-
Customer Service Agent
3 weeks ago
Deekay Technical Ashton-Under-Lyne, United KingdomAshton based SC6 roles. · Hybrid roles - office based during training then hybrid · - To be sensitive to the needs of different customer groups, ensuring rapid and appropriate responses for customers who may be distressed, irate and aggressive, and including those with special ne ...
-
Customer Service Agent
2 weeks ago
Rawlins Paints Leeds, United KingdomA permanent, full time position has arisen within our busy Customer Service Office. Your day-to-day duties will include (but are not limited to): · - Preparing and sending supplier purchase orders, adhering to the appropriate cut off times. · - Processing customer orders over the ...
-
Customer Service Agent
3 weeks ago
Lucy Walker Recruitment Ltd Leeds, United KingdomSupporting customers across wholesale (retailers) and e-commerce (web customers) to provide excellent customer service · - Managing the order book for retailers · - Responding to trust pilot comments to ensure customer concerns are fully resolved · - Work across multiple systems ...
-
Customer Service Agent
2 weeks ago
Jo Holdsworth Recruitment Leeds, United KingdomJo Holdsworth Recruitment are delighted to be working with a highly successful manufacturing company on the outskirts of Leeds City Centre, who operate through a network of over 130 franchises. Due to their continued growth and success, they are looking to recruit an experienced ...
Customer Service Agent - Wath upon Dearne, United Kingdom - G4S
3 weeks ago
Description
Role Responsibility:
Customer Service Agent - Office Based
Working Location - Unit 2 Callflex Business Park, Golden Smithies Lane, Wath-Upon-Dearne, Rotherham, S63 7ER
Free On Site Parking
Monday to Friday 37.5 hours per week, covering shifts between the hours of 7:45 am and 19:30 pm
Contract Type - Permanent
£22, bonus (Up to £1,400 per annum performance related bonus)
Who We Are
Our G4S Customer Contact Centre in Wath Upon Dearne provides advice and support to the public on behalf of our clients. We have experienced rapid growth and are now a team of over 2000 people who spend their day helping people.
About The Role
As a Customer Service Agent, you will be the first point of contact for customers, ensuring they receive a professional service, the support they need, and ultimately helping people on each and every call.
For this role you will be based at our office in Wath upon Dearne in Rotherham on a full time basis.
What's Involved:
The Ideal Candidate:
Essential Skills:
Desirable Skills:
Benefits:
While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below;
