Motor Claims Handler - Manchester, United Kingdom - MERJE Ltd

MERJE Ltd Manchester, United Kingdom

2 weeks ago

permanent Customer Service / Support

Description

Motor Claims Handler

Location: South ManchesterSalary: £24,000 - £28,000 per annum (depending on experience)Working Hours: Shifts between 8:00 AM - 8:00 PM, with one late shift, one early shift per week, and 1 Saturday in 4 with a day in lieu

About the CompanyJoin a nationwide team dedicated to supporting individuals after accidents. Our client is committed to delivering service certainty during uncertain times, ensuring customers feel secure and supported post-accident. We provide accident management services, including car repairs, replacements, loss recovery, and exceptional customer care.

Key ResponsibilitiesAs a Claims Handler, you will assist non-fault accident clients, ensuring top-quality customer service at all times. Your primary tasks include:

Conducting necessary checks and inquiries into liability before arranging hire vehicles or repairs for non-fault clients
Handling customer and insurer calls efficiently and professionally
Ensuring accurate data processing and resolving queries promptly
Promoting our services and completing necessary administrative tasks
Working proactively to achieve targets and progress caseloads in a timely manner

Skills and ExperienceTo succeed in this role, you'll need:

Exceptional communication and organizational skills
Ability to thrive in a fast-paced, high-pressure environment
Proficiency in Microsoft Office and strong time management skills
Dynamic, results-driven mindset with the ability to work independently and as part of a team
Strong problem-solving and decision-making abilities
Experience in credit hire and total loss management (desired)

Benefits and Rewards

Hybrid working model
25 days holiday plus bank holidays
Wellbeing day off
Holiday buy scheme
Staff car scheme
Saving scheme with employer match
Healthcare cash-plan
Football season tickets (Man Utd, Man City & Sunderland FC)
Enhanced maternity & paternity leave
Enhanced sick pay
Free uniform and car park
Perkbox discounts
Social events and employee assistance programme
Cycle to work scheme, eye care vouchers, and pension scheme

How to ApplyIf you are ready to contribute to our vision and meet the requirements outlined above, we would love to hear from you. Please submit your CV and cover letter detailing your suitability for this role.

Please NoteDue to the high volume of applications, only successful candidates will be contacted within 28 days. We may, however, consider you for similar roles in the future. If you require this advertisement in an alternative format, please contact us directly.

Contact InformationFor any queries or further information, please contact MERJE directly.

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