Software Product - Horley, United Kingdom - Utility People

Utility People
Utility People
Verified Company
Horley, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

beBee Recruiter
Description

Ref: 14126

Role:
Software Product / Trainer

Location:
Horley (2 days in the office and 3 from home)

Salary:
up to £23k DOE (35 hours a week Mon-Fri)

Summary:


Key responsibilities:


  • Lead training sessions with clients and internal team to ensure users understand how to use the platform and what product features are most relevant for them
  • Lead the strategy for training and propose solutions / tools for improvement
  • Gather information and maintain a database of customer feedback
  • Accumulate feedback into meaningful insights to improve product offerings and increase opportunities for selling additional services
  • Develop and foster relationships with ?super users? to learn from most engaged clients
  • Provide updates to SLT on how clients interact with products making suggestions to improve
  • Help customers derive insights by providing a consultative approach to energy management
  • Deliver high quality and engaging training

Skills and experience required:


  • Present information clearly and in an engaging way
  • Good listener, able to interpret the needs of the customer
  • Must be proactive, collecting / sharing knowledge independently
  • Ability to operate crossfunctionally, interacting with stakeholders
  • Highly organisation skills and able to learn quickly about new product / tools
  • Knowledge of excel and ability to maintain an organised database
  • Confident and professional when speaking to colleagues and customers
  • Demonstrate a customerfocused approach
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