Senior Contract Administrator - Fleet, United Kingdom - Corrigenda Ltd

Corrigenda Ltd

Verified Company

Fleet, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Senior Contract Administrator
Permanent - FULL TIME - 40 hours per week

Benefits include:
Employee Assistance Programme, Bupa Cashplan, company performance bonus and pension

Location:
Primarily based in the Fleet area, but will be required to work at other locations when required

The Role
Corrigenda are looking to appoint a passionate Senior Contract Administrator to support the
successful running of the local maintenance contracts. You will be responsible

for the co-ordination and management of customer service requests and driving through efficiencies, all whilst ensuring exceptional communication with our clients and internal team members.

You will also be required to assist and deputise for the Administration Manager in your area when required, taking on additional responsibilities.

Key Responsibilities include, but not limited to;

Ensure any client database systems are correctly updated with progress of jobs and the information we are providing is accurate
Manage aged jobs, communicating with the Management team to ensure all jobs are in progress and updating the client frequently
Build strong relationships with clients in relation to processes and administration for their contracts
Encourage effective communication between management, helpdesk staff and other colleagues within the business
Chase outstanding purchase orders from the client, providing updates to the client and the Contract Management team
Produce the monthly client reports
Ensure contract KPI and SLA's are being met and identify any shortfalls to the appropriate Contract Manager
Proactively work with subcontractors to obtain updates and scheduled attendance dates and ensure this is recorded accurately within the systems
Raise requests from the client within the system and progress them appropriately
Seek and respond to customer feedback
Ensure helpdesk phone calls are being answered promptly
Participate in contract handover meetings for renewals and new customers
Work closely with Administration Manager to run performance stats for the administration team and discuss improvement areas
Be an escalation point for the helpdesk team with any administration/contract related queries
Act as a mentor to any apprentices within the administration team
Expected to offer suggestions for any noted process improvements and develop the new procedures
Be a systems super user providing support and training to the team
Establish high morale, passion and enthusiasm within the team including engineers
Work with Administration Manager to ensure the helpdesk team have cover at all times and can function normally to cover periods of sickness and holiday
General administrative duties

Knowledge, Experience and Skills

Experience of service delivery with a high level of customer service focus
Ability to communicate at all levels
Flexible attitude and proactive nature, with the ability to prioritise workload
Excellent written and verbal communication skills
Able to work both independently or as part of a team
Attention to detail

- (Excel, Outlook, PowerPoint, Visio and Word)

Package
Basic salary up to £32,000 (depending on experience)
Company annual performance related bonus
Company pension
31 days' holiday (including bank holidays)
Employee Assistance Programme

Job Types:
Full-time, Permanent

Salary:
Up to £32,000.00 per year

Benefits: