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Borehamwood

    Customer Service Coordinator - Borehamwood, Hertfordshire, United Kingdom - Fawkes and Reece

    Fawkes and Reece
    Fawkes and Reece Borehamwood, Hertfordshire, United Kingdom

    1 month ago

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    Description

    Reference: ZG/0303091_

    Posted: April 30, 2024

    I am working with a Housing Developer who have the opportunity to join them as a Customer Service Coordinator. As well as stability they offer the chance to progress within the business

    The ideal candidate will have at least 1 years experience working within a customer service department of either a property developer, a housing association or a council. You will need to have the ability to deliver excellent customer service even whilst under pressure & you need to thrive in a fast paced environment

    • Dealing with questions & queries from customers during their warranty period
    • Analysing the problem and diagnosing it as a defect against the warranty
    • Responding the emails from customers and monitoring the central customer service inbox
    • Being the first point of contact for the customer care team
    • Ensuring that the CRM system is up to date
    • Once the defect has been rectified closing it on the CRM system
    • Communication with the Operatives and booking in their works
    • Maintaining good relationships with sub contractors for the specialised works
    • Delivering excellent customer service at all times
    • Dealing with invoices

    If you would like to apply for this role please do so below or for more information please contact Zoe Georgiou at the Fawkes & Reece London office

    #J-18808-Ljbffr

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