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Southend-on-Sea

    Head of Support - Southend-on-Sea, Essex, United Kingdom - Consult

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    Job Description Service Manager – Veterinary Services
    Salary DOE plus bonus – Southend-On-Sea

    Our client are a well-established, global high growth company in the animal health industry. Specializing in diagnostics, endoscopy and biomedical equipment.

    They are looking for a people focused service manager to lead a small team to ensure equipment is repaired and serviced in a timely manner.

    Service Operations is responsible for the full operational and people leadership within our Southend service facility.
    Work with Endoscopy General Manager & Head of Technical Services to create and implement Service strategy.

    Identify process gaps through route cause analysis to find bottlenecks and other operational or training requirements within the service team.

    Work with the Service Management team and technical teams as required to ensure a seamless service process.
    Identify KPIs to evaluate departmental and individual performance within the department.

    Work with account management team to understand our customers and identify future key opportunities to improve customer relationships or growth opportunities.

    Build and maintain strong working relationships with the global service centres, working together and supporting as required.
    Responsibility for service centre P&L including growth opportunities.
    Working with Service administration team to manage stock levels and plan service workloads.
    Full responsibility for Laser Protection within GB Service Business (LPS duties).

    Consult will endeavour to contact candidates within 14 days of application.

  • Consult

    Head of Support

    3 weeks ago


    Consult Southend-on-Sea, Essex, United Kingdom

    Service Manager - Veterinary ServicesSalary DOE plus bonus - Southend-On-Sea Our client are a well-established, global high growth company in the animal health industry. Specializing in diagnostics, endoscopy and biomedical equipment. They are looking for a people focused service ...

  • Consult

    Head of Support

    3 weeks ago


    Consult Southend-on-Sea, Essex, United Kingdom

    Service Manager – Veterinary Services Salary DOE plus bonus – Southend-On-Sea · Our client are a well-established, global high growth company in the animal health industry. Specializing in diagnostics, endoscopy and biomedical equipment. They are looking for a people focused ser ...


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