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    Digital Performance Lead - Telford, Shropshire, United Kingdom - Phoenix Group

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    Description

    Job Type:
    Permanent


    Location:
    This role is based on our Telford Office with hybrid working

    Flexible working:
    All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process.

    Benefits : 38 days annual leave, excellent pension, 12x salary life assurance, income protection, 3x volunteering days and much more.

    We have an exciting opportunity to join us here at Phoenix Group as a Business Readiness Lead join our Customer Services team.

    We're the UK's largest long-term savings and retirement business.

    We offer our 12 million customers products across our market-leading brands, including Standard Life, SunLife and ReAssure, with c.£259 billion of assets under administration.

    We're a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we're not done yet.

    You will be responsible for supporting business readiness activity and developing relationships with key stakeholders ensuring the Customer Services function is prepared and ready to receive upcoming change.

    You will be instrumental in ensuring successful project delivery and embedding change.

    You will be required to champion the change process coordinating all aspects of these deliveries to defined Critical Success Factors related to scope, time, cost, impacts and quality of business readiness in line with governance and control frameworks.

    You will be required to provide functional knowledge and expertise representing Customer services within the wider organisation, regularly engaging with project sponsors to provide updates and progress in line with the Project Life Cycle to enable the delivery of Change and integration initiatives.

    You also will be skilled at analysing data to identify areas for individual, team, or process improvement.

    If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

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