- You will be working at client offices which is one of the leading Bank in UK, performing dual role with 100% availability at onsite.
- Should have sound knowledge on ITIL production support process and procedures
- Should have an experience to work on bank's migration project with good product knowledge on Nexj, Filenet , Temenos, On Demand, Assentis/Rhea.
- Should have sound hands on knowledge on NEXJ – RMPlus – CRM platform used by CS with lot of local customisation
- Role demands high degree of attend to detail, ownership in delivering the technical solutions by working in various products offering CRM Solutions, Client Reporting, Workflow solutions, MI Data platform with MongoDB, Python & Control-M.
- Demands techno functional expertise with high excellent stake holder management
- Ability to work with multiple teams span across various geographies & time zones cut across platform demanding high degree of collaboration.
- Ability to drive and delivery LCM projects playing role of techno functional analyst and deliver in agile methodology.
- Demands profound insight on production support process & etiquettes
- Ability to drive major incident management with all key stakeholders and other interface teams.
- Ability to perform huge backlog ticket reduction and finding out solution,
- Ability to drive CAB representation , mastery on change management process & release management
- Ability to work in Devops model which necessitates a hybrid blend of application development and application support exposure
- Should have sound knowledge on devops , Jenkins , CI CD pipeline implementation.
- Strong knowledge on Grafana, Moogsoft, splunk, osymosis & GENEOS .
- Ability to do the end to end automation/support on leapwork tool.
- Willingness to work in 24x7 operated shift mechanisms to provide technical solutions.
- Ability to organise technical & product functional training sessions to groom the new joiners and team members.
- Ability to perform product (NEXJ , Assentis/Rhea , Papyrus etc.) roll out covering all aspects right from server installation till GO LIVE in production by business users cut across world-wide clients
- Ability to perform application support transition , set up application support team and run with global wide recognised optimised levers and automation artificial intelligence
- Ability to clearly explain the cause, steps and timeline for any critical issue to business users and keep them up to date on the progress.
- Profound hands on experience on Nexj Scheme
- Oracle, Sybase & MS SQL Server, Azure SQL Database, MongoDB, Control-M, Python.
- Micro Services, Windows services
- SQL Server Integration & Analysis services
- Informatica, PowerBI & Tableau
- Windows/Linux – OS
- C, C++, Visual FORTRAN 6.0, C#.Net, VB.Net, HTML, GrahQL, Agular9.
- Jenkins Pipelines & Shell scripting
- Banking
- ServiceNow, HP Service Manager – Ticketing Tools
- Leap work, Grafana, osymosis, splunk, Moogsoft, Tableau & power BI
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Description
HCL is a $11 billion leading global technology enterprise consisting of over 200,000 professionals operating from 52 countries. Founded in 1976, HCL is one of India's original IT garage start-ups. For more on HCL, please visit
Role : Support Lead & Technical Platform SME
Duration : Permanent Position
Work Location : London, UK
Job Description
Must Haves:
Technical:
Domain:
Tools :
JIRA, HP Application Life Cycle Management – Change
