- To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry
- To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate
- To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures
- Make suggestions for developing procedures to improve service delivery , customer focus and efficiency
- To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve
- To liaise with SMPP on financial issues and use the council's ledger
- To process payments received directly at the council
- To process refunds
- To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious cases
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Essential Employment London, United KingdomPCN Appeals Officer needed in Wembley. · The hourly rate is £17.48ph PAYE · This is a temporary role · The reference number is: · They will take decisions on whether or not to uphold or cancel Penalty Charge Notices in accordance with council policy and all relevant legislative ...
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Akton Recruitment London, United Kingdom**Job Opportunity: PCN Appeals Officer** · **About Us**: Join our team in a dynamic environment where you can contribute to ensuring fair and transparent processes in parking and traffic enforcement. We are seeking a PCN Appeals Officer to handle representations, appeals, and sta ...
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iWork Recruitment Limited London, United KingdomWhat's involved with this role: · Contract to start on until with a possible extension. · Key Duties: · To act as the client's advocate all relevant Tribunals. Scrutinising and, where appropriate,appealing Tribunal decisions. · To deal impartially with complaints made regarding C ...
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Parking Appeals Officer
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Fox Morris Group Southwark, United KingdomHYBRID WORKING · Fox Morris are working with Southwark Council in relations to finding a Parking Appeals Officer to start work ASAP · **Responsibilities** · - Must have 6 months (or more) experience in dealing with Formal Representations and/or informal appeal against the PCN (is ...
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Parking Appeals Officer
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Recroot Ltd Lambeth, United KingdomRecroot are looking for a Parking Appeals Officer to join our client based with Lambeth Council. · This role is starting asap, working Monday to Friday 35 hours a week in an ongoing contract. · The post holder will be responsible for investigating and responding to all challenges ...
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Allen Recruitment Consulting Camden, United Kingdom**Location**: · Camden, Greater London, United Kingdom**Type**: · Contract · - **Job** #25003 · Our client, a local administrative body in a busy metropolitan area, is seeking an experienced **Appeals and Legal Suppt Officer **with a strong background in legal suppt, with experie ...
Parking Appeals Officer - North West London, United Kingdom - Unity Recruitment
Description
Parking Appeals OfficerMust have good working knowledge on parking appeals
Key result areas/overview
Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role.
The Dimensions of this roleThe candidate we need must be an excellent communicator with previous enforcement experience of 6 months or more, you will have an eye for detail along with experience of working with computerised systems.
Uniform will be provided for the role; however you will be expected to provide your own black shoes.You will be required to work 37+ hours per week, Monday to Friday, including between the hours of 8am and 5pm.
This role of Parking Appeals officer will pay between £ £15.00Ltd PH.If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on (phone number removed) and press 1 for parking
*Unity offer referral schemes for all successful referrals at officer level*
*Previous Parking industry experience is essential for all parking vacancies