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    Intune/EUC Engineer - London, United Kingdom - Brown & Brown Europe

    Brown & Brown Europe
    Brown & Brown Europe London, United Kingdom

    4 weeks ago

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    Description


    Intune/EUC Engineer CONTRACT - outside IR35Location: Hybrid - London Package: Negotiable + BenefitsWorking within a small team of InTune & End User Computing engineers providing project delivery, 2nd and 3rd line support, and providing 'an escalation point' to existing offshore service desk.

    Vast operational knowledge of using InTune to package and manage deployments, and deep technical knowledge of End User Computing technologies such as the O365 suite.

    Ability to when needed, manage project work as well as operating as part of a larger team for more complex projects.

    Handle situations involving problem diagnosis and client relationship management.

    Be a liaison between assigned support areas and other areas of technology to ensure quick and efficient resolution of any client technology-related problems in areas supported.

    With a focus on reliability and security, the Engineer ensures that our production-level IT services meet the highest standards, safeguarding our systems and data against potential threats.

    By staying abreast of industry best practices and emerging technologies, they drive innovation and optimisation within our IT ecosystem, ultimately contributing to the success and resilience of Brown & Brown Europe's operations.


    The day to day:


    Incident/Problem/Change assessment and resolutiona point of escalation for the service desk, providing high-end technical support as to date with End User Computing technologies and best practicesnew teammates with setup of endpointsalongside Service Desk, Business Users, Senior Management and the Wider IT Technical team.

    experience administering and operating Intune in a complex, enterprise environmentinterpersonal skills in areas such as teamwork, facilitation, and negotiationto apply multiple technical solutions to business problemsto interact with the customer to understand requirements and develop plans to implement strategies and customer initiativesAbout you:

    Demonstrated experience administering and operating InTune in a complex, enterprise environment day-to-day activities required to distribute application, software, patch packages using management tools to end user management endpoint practices to update and maintain standards for client endpoints (Windows, iOS, Android)application packaging, deployments, documentation, and release controlwith Enterprise Solutions IT in the design, creation and maintenance of endpoint services in line with business requirementsand fix enrolment, configuration, and application deployment issues.

    utilize scripting to maximize productivity of platform management and endpoint health (ex:
    pro-active remediation)preventative maintenance, troubleshooting and quickly resolve routine problems to ensure infrastructure stabilityand pilot desktop hardware standard for the enterprisetechnical standards, policies, and procedures pertaining to areas of responsibilitywith Enterprise Solutions IT organizations to develop, implement, and influence standardsLevel 3 Support through escalated incident tickets from the Service Desk and onsite Support Teamsknowledge of working with Windows 10/11 & Experience with Mac OS system, iOS and Android devicestechnical knowledge of network protocols, operating systems, and standardsknowledge of antivirus software and vulnerability remediation creation of a knowledge base of problem remediationThe rewards:A collaborative, open and honest environment that is designed to deliver the best outcomes to our clients and staffA flexible working methodology Outside IR35 Contract
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