Jobs

    Care Co-ordinator - Manchester, United Kingdom - RADCLIFFE MEDICAL PRACTICE

    RADCLIFFE MEDICAL PRACTICE
    RADCLIFFE MEDICAL PRACTICE Manchester, United Kingdom

    3 weeks ago

    Default job background
    Fixed-Term
    Description

    Job summary

    We are a friendly, innovative GP practice with over 10,000 patients and are looking for a caring, assertive person to join our amazing team working 30 hours per week.

    Main duties of the job

    Patient contact, face to face and over the telephone.

    Photocopying.

    Administrations tasks.

    Booking appointments.

    Liaising with other healthcare professionals.

    About us

    We have 2 GP Partners and working alongside them is our clinical team of 6 salaried GP's, 2 ANP's, 2 Practice Nurses, 1 Trainee Practice Nurse, 2 HCA's, we are a training practice of medical students and trainee Doctors. We have built an amazing team of administrators who work well together ensuring the highest quality of care for our patients.

    Job description

    Job responsibilities

    Purpose

    The medicaladministrator is the first contact point for patients with our practice. Theyensure patients queries are appropriately understood, direct them to the mostappropriate service or person and organise activities and appointments thatenable their healthcare needs to be met

    Key Areas of Work

    1. Provide highquality, polite, caring and informed response to patients queries in person, bytelephone or electronically to enable them to be directed to our mostappropriate service in a safe, appropriate and clinically prioritised manner.

    2. Administer all aspects of patient care including makingappointments, responding to letters and documents from patients and otherhealthcare providers, supporting clinical referrals and the administration ofprescriptions.

    3. Create safe andwelcoming patient environments including participating in practice opening andclosing regimes, maintaining stocks and supplies in clinical rooms and patienteducation and information resources.

    4. Support efficientand timely administration of all aspects of the practice such as invoice andbilling, maintaining data integrity and accuracy, scanning and documentmanagement and new patient registration requirements.

    5. Working with awide range of healthcare professionals in and outside of the direct practiceteam to support integrated and co-ordinated care by accurate data recording,use of various IT systems and working with shared protocols and practices.

    6. Use IT systems totheir optimal effect to enable data held to be interpreted, analysed and usedto support practice or broader NHS goals and targets; support clinical auditpractices and enable target delivery of care programmes based on patient need.

    7. Work as part of ateam to ensure our services welcome and are responsive to patient feedback andfind ways to continuously improve and streamline our ways of working as IT,communication and clinical practices develop.

    8. Provide regular,timely and relevant communication through various electronic media that keepsour patients informed about service developments, accessing healthcare,signposting services and materials to maintain their own health and well-being.

    Underlying Standards and Principles of Role

    Data and Patient confidentiality are sacrosanct we haveclear and detailed policies about the confidentiality of our discussions withpatients, the safe stewardship of their personal and clinical data, how that isrecorded, accessed, stored and maintained. All our staff must comply with thesestandards.

    We are there for our patients at some of the mostchallenging or distressing times of their lives. This can mean at timespatients or their families can present angry, frustrated, upset, scared orfrightened. Whilst we have a zero-tolerance approach to our staff being subjectedto any form of verbal or physical abuse or intimidation, we also support ourpatients through these times with patience, carer and compassion.

    These areas serve to provide an understanding of the rangeof duties and tasks involved in the role. It is not an exhaustive list.Radcliffe Medical Practice reserves the right to ask the job holder toundertake any task or work as appropriate to the role and skills of the postholder.

    Person Specification

    Qualifications

    Essential

  • GCSE grade A to C in English and Maths

    • Desirable

  • Previous experience as a GP receptionist/administrator

    • Experience

    Essential

  • Computer literate
  • Effective use of written and verbal skills.
  • Excellent communication skills.
  • Good organisational skills.
  • Good Telephone skills.
  • Time management.
  • Ability to prioritise tasks.
  • A good communicator with excellent interpersonal skills, ability to contribute within a team environment.
  • Sensitivity, tact and diplomacy, self motivation
  • A high degree of personal integrity.

    • Desirable

  • 1. Meet the essential criteria but in primary care/GP Practice
  • 2. Emis experience
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