- To provide comprehensive administrative support to the Care Community Team and associated Specialist services including managing calls, referrals, and supporting the clinical staff to respond to the health needs of the population of the Care Community.
- To support the Care Community Co-ordinator to liaise with a range of internal and external services and teams regarding appointments and multi-disciplinary meetings.
- Exercise own judgement based on acquired knowledge and experience, as to when to deal with queries personally, and when to involve other team members in the Care Community Team and with what degree of urgency.
- Build and maintain constructive relationships with others, within the department and externally in order to improve the effectiveness and efficiency of services to patients and support signposting where appropriate of queries and referrals.
- Be conversant with all required electronic systems for correspondence, including specialist computer systems, and be able to obtain information from the Intranet/Internet, if requested to do so.
- Provide information to parents/carers where appropriate, according to agreed guidelines, where appropriate.
- Support Care Community Team with audits, reports and other activity measurement as necessary, including managing databases, obtaining information, and in the presentation of the results.
- To carry out other responsibilities / duties at the request of the senior / Line Manager, according to the job holder's competency to do so.
- 5 GCSE level A-C qualifications or equivalent in English and Math's or equivalent experience.
- Computer skills, ECDL or equivalent, Microsoft Office
- Proficient in Microsoft applications including Outlook, Word, Excel and PowerPoint.
- Knowledge of medical terminology
- Level 3 Business Admin or Team Leading Qualification
- Verbal and written communication skills
- Ability to problem solve
- Good Interpersonal skills
- Excellent time management, organisational skills and ability to prioritise own workload
- Proactively manage change
- Understanding of health records/waiting lists
- Understanding of computer systems used by the department.
- Ability to Audio Type
- Previous administrative experience
- Awareness of the need for confidentiality in accordance with Data Protection Act and national/local guidelines
- Previous experience within the NHS
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Clinical Fellow in Anaesthesia and Critical Care - Nantwich, United Kingdom - Mid Cheshire Hospitals NHS Foundation Trust
Description
Job overview
We are looking for an enthusiastic, motivated Operational Services Assistant to join our dynamic and forward-thinking Care Community. As a successful Integrated Care Community, we are proud of the transformation work we have already achieved to establish the "Right Professional, Right Place, Right Time" approach.
The Operational Service Assistant will provide comprehensive, quality, confidential administrative support to the Musculoskeletal (MCATS) & Chronic Pain Team employed by the Trust. The Operational Service Assistant will be expected to organise their own workload and co-ordinate their activities in conjunction with, and supervised by the Care Community Co-ordinator, to ensure that an efficient service is provided.
Main duties of the job
The post holder will be capable of the full administrative function within the team, and be able to step in to fill gaps, to ensure continuity of services. This will include managing patient calls, processing referrals, managing email requests, and supporting the clinical staff. You will also have excellent typing skills. It is essential that the post holder can exercise initiative suitable to the role and is fully supportive of other colleagues within the team.
Working for our organisation
Mid Cheshire Hospitals NHS Foundation Trust provides a full range of hospital and community services for people across East Cheshire (population K) and West Cheshire and Chester (population K). The Trust provides high quality planned and emergency care, cardiac, critical care, child health, maternity services and intermediate care at Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford.
The Trust provides over beds and employs over 5, members of staff. A comprehensive range of community services is provided across medical centres and schools through our Central Cheshire Integrated Care Partnership.
We have played, and continue to play, a proactive role in the development of Integrated Care plans across Cheshire & Merseyside and our local Cheshire East and Cheshire West Place-based systems. We believe, and it is the cornerstone of our five-year Trust Strategy, there is the opportunity to progress innovative, responsive and effective care in the best setting for the patient, be it in the hospital or out in the community.
At Mid Cheshire, our mission is to inspire hope and provide unparalleled care for the people and communities of Cheshire, helping them to enjoy life to the fullest.
Detailed job description and main responsibilities
Person specification
Qualifications
Essential criteria
Desirable criteria
Skills
Essential criteria
Desirable criteria
Experience
Essential criteria
Desirable criteria
Employers have a legal responsibility to ensure that all employees have the right to work in the UK.
If you intend to seek permission to work in the UK via a Skilled Worker visa, please be aware that the UK Government set requirements that must be met (such as a minimum salary requirement and being skilled to a certain level). Not all NHS roles are eligible for sponsorship for Skilled Worker visas.
We recommend that you use the information on the to check if this role will be eligible.
Key Messages
• Please let us know if you require an adjustment to our recruitment process.
• We are a flexible working employer, so please talk to us about any flexible working requirements.
• All correspondence will be sent to the email address you have registered as your TRAC account.
• Recruitment is based on the Trust's values and behaviours and the criteria outlined in the Job Description for the role.
• Secondments will be considered for fixed term positions when both parties agree. Candidates should seek approval from their current line manager before application.
• Appointments are subject to a 6 month probationary period.
• LED Doctors are subject to a 3 month probationary period.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
NameFaye ChestersJob titleCare Community Co-ordinatorEmail numberIf you have problems applying, contact
Address Leighton HospitalMiddlewich Road
Crewe
Cheshire
CW1 4QJ
Telephone
