- To critically evaluate the 'as is' business practices and identify gaps through a sustainable Quality Strategy
- Analyse options and work with function/process owners to close gaps and improve efficiency and customer experience
- Design and advise on appropriate quality tools to drive process performance and identify areas for correction and improvement
- In liaison with operations team, kick start, maintain and update processes through a process review cycle that accurately reflects the recommendations arising
- Proactively work with the training team to identify training and coaching needs and enable delivery where appropriate through coaching delivery directly by the Quality team
- Champion and drive a culture of quality and ongoing continuous improvement across the operational platform
- Develop a quality framework for pre-travel advice, during travel assistance, medical and security services that has clear links to WTPs values and enables on-going coaching and training for continuous development
- Develop, implement, and monitor an annual quality interventions plan in liaison with operations, inclusive of an audit of all WTP protocols, processes, and procedures
- Develop an ISO 9001 compliant quality framework and lead the work in obtaining this certification and any relevant future one to enhance WTPs industry reputation
- Develop quality and service improvement reporting mechanisms and forums with well-structured and actionable data that holds all departments responsible for their delivery and allows the prioritisation of customer journey and case manager journey impacting initiatives
- Work alongside the clinical and non-clinical governance and risk management functions to develop and maintain operational initiatives and highlight best practices to mitigate business risk
- Ensure compliance to and effective communication of regulatory and legislative obligations
- Monitor and support the management of business' complaints leading major case reviews where a significant complaint has been received
- Work with the team to effectively implement agreed action plans arising from Customer feedback, complaints and dissatisfactions
- Lead a culture of continuous development and improvement and support operational management in ensuring adherence to policies and procedures
- Facilitate the monthly risk review meeting and provide trend analysis on complaints, incidents, and risks including any near misses
- Communication and interpersonal skills, ability to work and communicate at all levels of the organisation
- Demonstrable experience in using analytical skills for problem-solving, looking for best practices to find balanced solutions
- Demonstrable planning and project management skills, with focus on prioritisation, quality of output and meeting deadlines through conflicting priorities
- Experience in using persistence and the ability to influence others, as the driver of quality, you will need buying from departments who can influence processes, tools or outcomes
- People Management experience, with the ability to lead and motivate a team
- Strategic approach to work, using WTP strategy to lead prioritisation and communicating upwards
- Experience in facilitating, embedding and communicating change
- Numerical and statistical analysis ability, to make data driven decisions
- Experience in the implementation and maintenance of regulatory frameworks in the corporate environment,
- Preferably, understanding of medical terminology and the travel industry
- Preferably, tertiary qualifications in a health-related, security-related or travel-related field
-
Quality Manager
4 weeks ago
Cpl Life Sciences Slough, United KingdomQuality Manager · Slough, UK · 3 Month Contract · £50.90 per hour · Cpl Life Sciences are partnering with a large hygiene, health and nutrition brand. This role is an opportunity for someone to join and be responsible for providing leadership for excellence in Quality and Complia ...
-
Manager, Quality
4 weeks ago
Beaumont Select Uxbridge, Greater London, United KingdomA great new Sourcing Manager opportunity with a leading British engineering company. We are looking for a Sourcing Manager to take responsibility for strategic and operational management of key Products and services... · Managing and leading a small team, as Sourcing/Commodity M ...
-
Manager/Quality Manager
2 hours ago
Proclinical Staffing Uxbridge, Greater London, United KingdomProclinical is seeking a Professional within Quality Assurance who is eager to expand their expertise in validation including equipment, utilities, facilities and computer systems. This role is perfect for those who thrive in a dynamic environment, enjoy problem-solving and are p ...
-
Quality Assurance Manager
3 weeks ago
Sanctuary Personnel Ltd Uxbridge, Greater London, United Kingdom £40,000Sanctuary Personnel, an innovative and committed recruitment agency has a new permanent position available for a Quality Assurance Manager to work full time based in Uxbridge, for Regional Fostering Service. · The salary for this permanent Quality Assurance Manager job is up to ...
-
Quality Manager
4 weeks ago
Clear Engineering Recruitment LTD London, United Kingdom**Quality Manager** · £70,000-£75, % Bonus + Private Health Care + Group Pension + Life Assurance + Package · City of London · Great opportunity for Quality Engineer's with experience working with suppliers to join a growing Data Centre provider in a key role for the business. As ...
-
Quality Manager
4 weeks ago
Premier Engineering Dartford, United Kingdom**JOB- QualityManager **LOCATION-Dartford**TERM- Permanent**SALARY- £35,000 - £ 48,000 per annum (dependent on experience)** · We are looking for a Quality Manager on a permanent basis in the Dartford area with experience in the Manufacturing Industry. Your main duties day to day ...
-
Quality Assurance Manager
2 weeks ago
REED Engineering Watford, United KingdomRole - Quality Assurance Manager - AS9100 · Location - Watford · Salary - £35,000 to £45,000 DOE + benefits · **The company**: · Very long standing SME, close knit family run, award winning, world-renowned specialists in decorative metal finishing, plating and surface coating Hea ...
-
Quality & Performance Manager
3 weeks ago
Hertfordshire County Council Hertford, United KingdomHave you got the skills to be a leader in performance reporting and improvement? Are you able to nurture collaboration, work productively with a range of stakeholders and deliver a range of performance reporting and insight to inform both service improvementand business as usual ...
-
Quality Manager
3 weeks ago
SOCOTEC UK Limited Uxbridge, Greater London, United Kingdom £35,000 - £40,000Quality Manager, SOCOTEC,£35,000 to £40,000, South England · To support our ambitious growth plans, we have a great opportunity to join our Infrastructure division. SOCOTEC is the UK's largest independent construction materials testing division, delivering seven million tests a ...
-
Quality Manager
3 weeks ago
CK GROUP Switzerland, United KingdomCK QLS are recruiting for a Quality Manager for a Global Pharmaceutical company based in Zurich on a 1- year contract basis - hybrid. · In this Quality Manager position, you'll have to collaborate with internal and external laboratories and internal SMEs and establish effective c ...
-
Quality Manager
2 weeks ago
Migrant Help London, United Kingdom**Job Title**: Quality Manager · **Location**:London (Home Based) · **Salary**: £26,971 per year · **Job type**:35 hours per week, Monday to Friday. Full-time, Permanent · **The Company**: · Migrant Help is a leading charity that has been established for over 50 years and deliver ...
-
Quality Manager
2 hours ago
World Travel Protection Hillingdon, Greater London, United KingdomAre you ready to grow your career in travel assistance? · At World Travel Protection (WTP), protecting people is our priority. We take care of corporate and leisure travellers, helping them avoid risks before they escalate and providing them with immediate access to the right ex ...
-
Quality Manager
3 weeks ago
Brandon James Health & Safety Camden, United KingdomAn exciting opportunity has been handed to me by a highly respected, independent fire consultancy that provide a range of quality and building safety services with a bias towards fire safety. The client is looking to appoint an enthusiastic Quality Managerto join their expanding ...
-
Quality Manager
3 weeks ago
Park Street People London, United KingdomPark Street People is partnering with an innovative and patient focused fertility business looking to establish their first clinic in the UK and disrupt the established fertility sector. · Led by a Board of international fertility experts and with key talent secured within embryo ...
-
Quality Manager
2 weeks ago
Roc Search Limited Tring, United KingdomA client of ours at Roc Search has expressed the need for a Quality Manager to join them on a Permanent basis at their manufacturing site in Tring. This role will be overseeing a small quality department ensuring that the systems and procedures are maintainedand up-to-date. · Key ...
-
Quality Manager
3 weeks ago
Response Personnel Luton, United Kingdom**Quality Manager** · **Luton** · **Permanent Job** · **Salary Dependent on experience** · **Our Client in Luton are looking to Recruit a Quality Manager / Inspector this is a full time permanent role and salary is depending on experience.** · **Essential Skills/Experience/Qualif ...
-
Quality Manager
3 weeks ago
Role Recruitment Dartford, United Kingdom**Quality Manager - Construction** · **Dartford, £45,000 - £50,000** · Quality manager needed for a civils construction company on a full time, perm basis. · The successful quality manager will be experienced in: · - Implementing quality protocols on site · - Updating and develop ...
-
Quality and Compliance Manager
1 week ago
Freightserve Slough, United Kingdom Full timeFreightserve recruitment are looking for for a Quality and Compliance Manager for a well-established Freight Forwarder in the Colnbrook area. · Aim and Scope of the Job: · To manage Compliance, Security, Quality and facilities for Ireland 30% of time · To support MSG in Complianc ...
-
Quality and Compliance Manager
2 weeks ago
Freightserve Slough, United KingdomFreightserve recruitment are looking for for a Quality and Compliance Manager for a well-established Freight Forwarder in the Colnbrook area. · Aim and Scope of the Job: · To manage Compliance, Security, Quality and facilities for Ireland 30% of time · To support MSG in Complianc ...
-
Assistant Quality Manager
3 weeks ago
M2R Education Limited Hemel Hempstead, United Kingdom Full timem2r Education are working with this training and development company who provide a range of public services, including employment support, skills training, independent living, prison education. · In addition, they are recognised as being one of the Top 25 Education and Training ...
Senior Global Quality Manager - Uxbridge, United Kingdom - Cover-More
Description
Job Description
Are you ready to grow your career in travel assistance?
At World Travel Protection (WTP), protecting people is our priority. We take care of corporate and leisure travellers, helping them avoid risks before they escalate and providing them with immediate access to the right experts when an emergency happens while travelling.
Our extensive experience in global travel risk management positions us as the go-to-choice for travellers worldwide. Trusted by globetrotters, corporate risk managers, and organizations around the world, we specialise in preparing travellers for potential threats and offering assistance when they need it most.
WTP is part of Cover-More Group, the third largest provider of travel insurance and assistance in the world, operating in 16 countries across five continents from New Zealand to the USA. WTP & Cover-More Group are a subsidiary of Zurich Insurance. WTP operates in a niche space within Zurich and Cover-More Group, providing Travel Risk Management services on behalf of our clients to travellers worldwide.
So, what's our mission?
Protecting travellers – and supporting those responsible for their safety – is our business. We operate 24 hours a day, seven days a week from our 3 operation centres in Australia, Canada, and the United Kingdom, responding to the cries for help we receive from travellers across the globe.
So, what's the job?
And what are we looking for?
So, why choose us?
We value optimism, caring, togetherness, reliability, and determination.
We have more than 1500 employees worldwide: we are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.
Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.
Career growth. This is an extremely exciting time for us at World Travel Protection, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth.
Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.
Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.
We also offer some fantastic benefits including:
• Travel insurance
• Health insurance
• Life Insurance
• Company subsidised pension
• 25 days annual leave
• Short term incentive plan
• Employee reward and recognition scheme
• Flexible working opportunities
• Competitive family and parental leave programme
• Employee Assistance Programme
• Fitness reimbursement scheme
• Volunteering leave
• Online learning and training opportunities
• Professional membership
• Work anniversary leave
Apply today and let's go great places together
#LI-Hybrid
Internal applications close 31st May 2024
If you are interested in applying for an internal position, please familiarise yourself with the Internal Applications section of the Recruitment Selection and Separation policy prior to applying. You can find this policy on the People & Culture SharePoint here.
