Customer Service Advisor - Burton-On-Trent, United Kingdom - Etex Group

Etex Group
Etex Group
Verified Company
Burton-On-Trent, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

An introduction to Etex
At Etex, our purpose is to inspire new ways of living.

By joining Etex, you won't just be joining an international leader, you will inspire people around the world to build living spaces that are ever safer, more sustainable, smarter and beautiful.

You'll be joining a company who wants to inspire change.

We are committed to making a positive human impact on the world. In return, we'll reward you by investing in your development and your personal well-being. Whilst our core values help us develop those effective and sustainable lightweight solutions we're known for, it's our people that matter most

Our diverse and inclusive workforce always strives for excellence. We have over 100 years of experience manufacturing high-performance building solutions.

Etex is a company that is committed to success - and when you join us, we'll be committed to you.


Etex have a fantastic opportunity available for a Customer Service Advisor to join the Exteriors Customer Services Team

Burton on Trent

36.5 hours per week

Competitive Salary Depending on Experience

What you'll do:


  • Working as a Customer Service Advisor you will ensure all inbound customer calls are managed correctly and requirements are processed right first time. You will.
  • Respond and take ownership of our customers' orders and to deliver inspirational customer service
  • Answer customer enquiries relating to our products and services, in a way that reinforces the benefits of being a customer of Etex Exteriors UK Ltd
  • Undertake additional, customer related activities as reasonably requested by your manager
  • Be the key contact for customers and the external sales team by proactively managing all aspects of the customer ordering process end to end
  • This is a 2shift patternbased role, and rotates weekly:
Mon-Thurs, Friday
Mon-Thurs, Friday


What you'll bring:

At Etex Exteriors UK Ltd we are looking for a dedicated, communicative, and innovative person to join our team, for this position you will also require:

  • Previous experience working in a busy customer service environment (preferably within a construction / manufacturing environment)
  • Strong attention to detail and high accuracy when undertaking order processing
  • Professional telephone manner plus ability to build strong working relationships with customers and colleagues.
  • Maths and English GCSE (or equivalent) at grade C or above
  • Ability to use Microsoft & Excel
  • Basic level
  • SAP experience beneficial

Who you'll work with:

At Etex we believe that it's not about who I report to, or who reports to me. It's about who I can help and who can help me. As the Customer Service Advisor your expertise means that you will be a valued member of the Team. In addition to your direct team, you will have regular connections with internal and external customers.


Why work with Etex?
At Etex, we might be leaders in modern, sustainable construction, but our people are our priority. We care about our teammates, and they feel it. We are driven by a core set of values that permeates through everything we do. A passion for excellence drives us.

Through dedication, innovation and adherence to the highest standards, we deliver the very best quality to our partners and customers.

We connect and care about those around us.

We nurture teamwork, communities, partnerships and new ways of working, placing the highest importance on the safety and working environment of our people.

When we combine these two elements, we are able to pioneer to lead. We actively seek to outperform and act as a leader in our ever-changing sector.

We harness the power of sustainable construction and take responsibility for the impact our people, our operations and our legacy make on the world.


We make a positive human impact - motivated by changing people's lives, improving the future of our planet and over-delivering for our customers.

Etex is a place for people who want to inspire change and build inspiring ways of living.


What we offer

  • 9% total pension (3% input from you, 6% input from us)
  • Performance based annual salary reviews
  • Free and confidential employee assistance program
  • Cycle to work scheme
  • Free car parking
  • 26 days holiday

Our Social Responsibilities
Etex has a clear commitment to help build a better, sustainable future.

We work towards this vision by caring about our social and environmental impacts and working on innovative solutions for the building industry.

Our ambition is to reduce negative effects and scale up positive impacts.

We prioritise decarbonisation, including the use of renewable energy, as well as circularity, with a first focus on waste management.


We engage in a wide range of voluntary initiatives which offer support to local communities through partnerships and social projects.

Our teammates know their local communities best, we are proud
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