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    Operational IT Support - Burnley, United Kingdom - XS Recruitment

    XS Recruitment
    XS Recruitment Burnley, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    Operations Support

    BB10, Burnley

    Days: 9 am to 5pm

    Salary: £24,000 to £28,000

    24 days holidays per year, plus bank holidays

    Permanent Contract

    The Operations support role is to provide support/assistance to the Sales and Installation teams, to enable them to deliver business to the highest standard possible, for our IT client.

    Skills required

    • Excellent communication (written and verbal), and interpersonal skills
    • Able to work independently, efficiently and be self-motivated.
    • Excellent organisational and multitasking skills
    • Honesty and trustworthy
    • Proficient in Microsoft Office suite - especially Outlook and Excel
    • IT device repair and testing
    • Excellent attention to detail

    Essential

    • Driving license - full clean UK driving license
    • Computer repair knowledge and experience

    Responsibilities and duties

    Customer Equipment Returns

    • The recording and management of customer returns
    • Identification of device warranty status
    • The triage of returned equipment
    • Parts identification and ordering for repairs
    • The repair of customer devices - PC's, Laptops, Tablets
    • Testing and quality checking of customer repairs
    • Packing and dispatch of customer devices for delivery

    Stock related activities

    • Maintaining installation equipment stock levels (cables, brackets etc)
    • Recording and communicating refurbished stock levels to the sales team
    • Maintaining and recording the support stock equipment
    • Processing incoming deliveries and recording deliveries
    • Booking couriers and packaging items ahead of shipping

    Scheduling activities

    • Controlling, recording, and communicating the installation schedule for the sales and installation team
    • Liaising with sales and accounts regarding stock availability and schedules

    Pre-installation activities

    • Pre-installation activities
    • Gathering installation equipment ahead of works
    • Checking and preparing refurbished equipment ahead of installations
    • Preparing end user devices before dispatch (memory upgrades, AIO builds)

    Post installation activities

    • Re-stocking unused installation equipment

    Post sales activities

    • Recording sold equipment onto company database
    • Recording and managing customer support issues with manufacturers
    • Triage of customer issues to establish correct support requirements
    • Processing of equipment returned to CC for repair

    General Housekeeping activities

    • Disposing of rubbish from the office and workshop
    • Keeping the workshop and office tidy and safe

    Role development and future activities

    • Performing site surveys for sales team to accurately cost jobs
    • Other duties as assigned.
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