Jobs

    Customer Services Manager - Finsbury Park, United Kingdom - Build Recruitment

    Build Recruitment
    Build Recruitment Finsbury Park, United Kingdom

    3 weeks ago

    Default job background
    Permanent, Full time
    Description

    Role:
    Customer Services Manager

    Location:
    Finsbury Park - Full time office based

    Salary:
    £50k per annum

    42.5 hours per week.


    We have a fantastic opportunity for a Customer Service Manager, to join our Wates team within our Responsive Maintenance Division.

    You will be working out of our Finsbury Park office, overseeing and delivering a five star customer service experience to tenants and clients on our contracts.


    Key Accountabilities will include:


    Ensuring that customer service delivery is continuously improved in ways that meet the needs of the customer as well as our clients.

    Implement and manage a robust customer feedback system to ensure continuous service improvement, and contribute to improvement in customer feedback methodology.

    To develop systems and processes to enable customer enquiries to be dealt with at first point of contact wherever possible for planned works, responsive repairs and other property related services.

    Develop and maintain close working between the Contact Centre, internal teams and main contractors to enable an efficient, seamless service to be delivered to our customers.

    Liaising with all service areas to act as an intermediary for customers as and when required.

    To accept and case manage on behalf of our Customer Service Advisors, difficult customer situations that have been escalated to them, ensuring the customers experience in dealing with us is positive.

    To implement and manage service standards for delivery.

    To provide control over quality and quantity of Contact Centre activities through regular monitoring and measurement including adherence to service standards and utilising resources in the most efficient manner.

    To ensure established policies and procedures are adhered to.

    To ensure that service delivery is continuously improved to meet the needs of the customer as well as our clients and business partners.

    We are looking for an experienced and professional Customer Service Manager with knowledge of Maintenance practices, standards and processes along with the ability to analyse technical and commercial aspects of maintenance tasks and apply solutions in terms of time, cost, quality and best use of available resources.


    To be successful in this role you will be an excellent communicator with the ability to influence key stakeholders and manage expectations of customers and site teams.

    Social Housing experience is essential.

    Please call Leah Seber at Build Recruitment for more information.


    Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies.

    Build Recruitment is an equal opportunities employer
  • Wates

    Repairs Supervisor

    3 weeks ago

    Wates Finsbury Park, United Kingdom

    **We have an opportunity for a Repairs Supervisor** to join our Wates team within our Responsive Maintenance division. You will be working out of our Finsbury Park office on one of our social housing contracts, delivering reactive maintenance to our residents. · **Key Accountabil ...

  • Wates

    Repairs Supervisor

    4 weeks ago

    Wates Finsbury Park, United Kingdom

    **We have an opportunity for a Supervisor** to join our Wates team within our Responsive Maintenance division. You will be working out of our Ealing office on one of our social housing contracts, delivering reactive maintenance to our residents. · **Key Accountabilities will incl ...

  • Wates

    Timesheets Administrator

    3 weeks ago

    Wates Finsbury Park, United Kingdom

    **We have an opportunity for a Timesheets Administrator t**o join our Responsive Maintenance business to engage within the full administration process and provide ongoing support for the team in a number of areas. · Wates Living Space is one of the UK's leading providers of plann ...

  • Adore Recruitment

    New Business Development Manager

    4 weeks ago

    Adore Recruitment Finsbury Park, United Kingdom

    **Job type: New Business Development Manager - Business Information** · **Location: London (Hybrid)** · **Salary: £30,000 - £40,000k Basic + Uncapped Comms** · **Position Type: Permanent** · **Sector: Sales** · **Job Reference: SN1187359** · A fantastic opportunity has arisen for ...

  • Wates

    Project Surveyor

    4 weeks ago

    Wates Finsbury Park, United Kingdom

    **Wates have an opportunity for a Project Surveyor **to join our Wates team within our Reactive Maintenance division. You will be working out of our Finsbury Park office on one of our contracts. You will be expected to take accountability for the development and implementation of ...

  • Worth Recruiting

    Sales and Lettings Negotiator

    3 weeks ago

    Worth Recruiting Finsbury Park, United Kingdom

    **Worth Recruiting - Property Industry Recruitment** · **SALES & LETTINGS NEGOTIATOR - Residential Estate Agency** · **Location**:Finsbury Park** · **Salary: OTE **£40k (Uncapped)** · **Position: Permanent - Full Time** · We are looking for a passionate Property Negotiator to joi ...

  • Whittington Health NHS Trust

    Team Administrator

    2 weeks ago

    Whittington Health NHS Trust Finsbury Park, United Kingdom

    Band 4 · **Contract**: Permanent (Full-time) · The post holder will be responsible for providing comprehensive, high quality secretarial and administrative support service to one of a number of District Nursing Teams within Whittington Health (Haringey & Islington). · - To undert ...

  • Wates

    Site Surveyor

    3 weeks ago

    Wates Finsbury Park, United Kingdom

    **Wates have an opportunity for a Site Surveyor **to join our Wates team within our Reactive Division. You will be working out of our Finsbury office on one of our contracts. The focus of this role will be to produce the commercial outputs and effectively monitor/exercise cost co ...

  • Whittington Health NHS Trust

    Team Administrator

    1 week ago

    Whittington Health NHS Trust Finsbury Park, United Kingdom

    **Contract**: Permanent (Full-time) · The post holder will be responsible for providing comprehensive, high quality secretarial and administrative support service to one of a number of District Nursing Teams within Whittington Health (Haringey & Islington). · - To undertake audio ...

  • Govia Thameslink Railway

    Sales/station Assistant Gpr

    3 weeks ago

    Govia Thameslink Railway Finsbury Park, United Kingdom

    **Do you have a passion for customer service?** · **Do you enjoy helping people?** · As a **Sales/Station Assistant GPR (Full Time)** you will be passionate about delivering outstanding customer service each and every time. You will often be the first point of contact our custome ...

  • My Place Homes Ltd

    Floating Support Worker

    3 weeks ago

    My Place Homes Ltd Finsbury Park, United Kingdom

    Experienced Support Worker required for an established Supported Accommodation provider for year olds. · We are looking for someone to provide floating support across our 3 units. · Job Specification · - Ability to work independently (lone working). · - Ability to work daytimes, ...

  • Skilled Careers

    Customer Service Advisor

    1 week ago

    Skilled Careers Finsbury Park, United Kingdom

    Customer Service Manager £38k - £40k PA · We have a fantastic opportunity for a Customer Service Manager, to join a well-established Main contractor team within our Responsive Maintenance Division. You will be working out of our Finsbury Park office, overseeing and delivering a f ...

  • Maldron Hotel Finsbury Park

    Deputy General Manager

    1 week ago

    Maldron Hotel Finsbury Park Finsbury Park, United Kingdom

    Deputy General Manager – Maldron Hotel Finsbury Park · Are you an existing Operations Manager looking to take the next step? We would love to hear from you · Our amazing hotel has an exciting opportunity for a · Deputy General Manager. · If you are looking to further your career ...

  • IONIC Recruitment

    Purchase Ledger

    3 weeks ago

    IONIC Recruitment Finsbury Park, United Kingdom Temporary, Full time

    Purchase Ledger Assistant · Finsbury Park · Temporary – Till June · £14ph · Key Information · * One of the UKs leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year · * Due to the increa ...

  • James Andrews Recruitment

    Hr Advisor

    5 days ago

    James Andrews Recruitment Finsbury Park, United Kingdom

    We are currently partnering with a charity based in North London, who are recruiting for a HR Advisor to join their growing team on a 12-month FTC basis. · Our client is proud to be recognised as an international charity providing support and funding for world leading research. · ...

  • Destination Education

    Year 1 Teacher

    5 days ago

    Destination Education Finsbury Park, United Kingdom

    Year 1 Classroom Teacher | Full time | Finsbury Park · A warm and welcoming Primary School in Finsbury Park has an opening for an enthusiastic Year 1 Teacher to join them in their lovely school. · About the Primary School: · * Excellent staff training based on research · * Fun an ...

  • Travel Trade Recruitment Limited

    Senior Operational Executive

    1 week ago

    Travel Trade Recruitment Limited Finsbury Park, United Kingdom Permanent, Full time

    Do you have extensive experience of incoming group and incentive travel into the UK? · A successful and well established incoming Destination Management Company is seeking an Senior Groups Operation Executive to join their friendly and busy team in London. · This successful DMC o ...

  • IONIC Recruitment

    Call Handler

    3 weeks ago

    IONIC Recruitment Finsbury Park, United Kingdom Temporary, Full time

    Call Handler – Social Housing · Finsbury Park · 4 months temp, possibly longer · £12.50ph · The Company · One of the UKs leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. Due to the ...

  • Destination Education

    Primary School Teacher

    5 days ago

    Destination Education Finsbury Park, United Kingdom Permanent, Full time

    Primary School Teacher | Full time | Finsbury Park · A warm and welcoming Primary School in Finsbury Park has an opening for an enthusiastic Primary School Teacher to join them in their lovely school. · About the Primary School: · Excellent staff training based on research · Fun ...

  • Destination Education

    Year 2 Teacher

    5 days ago

    Destination Education Finsbury Park, United Kingdom Permanent, Full time

    Year 2 Classroom Teacher | Full time | Finsbury Park · A warm and welcoming Primary School in Finsbury Park has an opening for an enthusiastic Year 2 Teacher to join them in their lovely school. · About the Primary School: · * Excellent staff training based on research · * Fun an ...