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    Cultural mediator - London, United Kingdom - MSF UK

    MSF UK
    MSF UK London, United Kingdom

    1 week ago

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    Description

    Cultural mediator

    Caption Tamim Elnaggar, an MSF Cultural mediator in Lesvos, Greece. Kevin McElvaney/MSF

    Recruitment for cultural mediators is currently on hold. Please check back in September 2023 to see whether applications will be accepted from that time.

    Cultural mediators are critical in facilitating communication between those we care for and Médecins Sans Frontières/Doctors Without Borders (MSF) staff.

    You will be the bridge between the psychosocial facilitator/psychologist and our patients with the aim of improving the quality of services offered. You will foster the removal of linguistic and cultural barriers and improve the access to healthcare (including mental health) and other available services.

    Responsibilities

    Support for the provision of quality services that facilitate communication between our patients and staff by:

  • Creating a relationship of trust between the two parties
  • Translating the doctor/psychologist's words into the patient's mother tongue so that they understand what the medical team is saying, and vice versa
  • Helping MSF staff to understand specific aspects of the patient's culture with whom you have cultural ties, with the aim of improving the delivery of MSF services
  • Exchanging with other cultural mediators and all MSF collaborators in order to approach each person in the best possible way
  • Guaranteeing confidentiality, impartiality and neutrality
  • Actively participating in all parallel activities related to the health and social assistance of patients, including information and advocacy activities

    • Experience

    Essential

  • Significant experience in interpreting and/or intercultural mediation
  • Ability to work well as a part of a multi-cultural and multi-disciplinary team
  • Ability to cope in a difficult environment and under pressure
  • Flexible and able to manage stress
  • High flexibility and adaptability
  • Excellent interpersonal communication skills

    • Desirable

  • Experience in the context of migration or related projects
  • Experience with other NGOs or civil society organisations
  • A training/diploma in cultural interpretation or mediation
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