Underwriter Support - Wilmslow, United Kingdom - Aldermore Bank PLC

Aldermore Bank PLC

Verified Company

Wilmslow, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Providing exceptional service during all customer and broker interactions - ensuring the end-to-end process is efficient, standards are met at all touch points and information is provided in a professional and effective manner.

Key accountabilities:

To manage inbound calls from Aldermore Intermediaries, prospective and existing customers.
Working as part of the property department, to deliver against key targets and objectives.
Supporting wider department and business teams to ensure delivery to our customers. This can be, but not exclusive to, the undertaking of administrative tasks and upskilling in order to support the wider department.
At all times working to right first time, to deal with queries effectively to reduce turnaround times and delays with the case
Support a culture of continuous improvement, working to identify better ways of working that contribute to a proficient overall customer journey.
Being aware of potential process, business and external risks and working to mitigate and reduce these.

What you will bring to the role

Excellent customer service focus
Excellent organizational, communication, numerical and analytical skills
Good team player skills are essential with a track record of working within a dynamic team continuously looking for improvement.
Ability to work under pressure in a fast paced environment.
Demonstrable problem solving, decisionmaking and time management skills.
The ability to deal with customers in difficult situations.
Experience of working within a regulated, banking or financial services environment.
Knowledge of Microsoft Office packages, particularly Word, Excel and Outlook, and ability to learn various inhouse systems.