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Complex Complaints Specialist
3 weeks ago
Vodafone Stoke-on-Trent, United Kingdom**Complex Complaints Specialist**: · Location: Stoke-On-Trent (Blended home working) Onsite minimum 8 days per month · **Salary**: From £26,000 - £32,000 + Vodafone Benefits · Hours: 37.5 hours weekly rotating Monday to Sunday 8-8 Including Bank holidays · Vodafone UK's blended w ...
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Complex Complaints Specialist
3 weeks ago
Vodafone Stoke-on-Trent, United Kingdom**Complex Complaints Specialist**: · Location: Stoke Contact Centre + Hybrid · **Salary**: £26,000 - £32,000 and Vodafone benefits · Hours:. 37.5 hours weekly rotating Monday to Sunday 8-8 Including Bank holidays · Hybrid · At Vodafone UK we believe that through collaboration and ...
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Complex Complaints Specialist
2 weeks ago
Vodafone Stoke-on-Trent, United Kingdom**Complex Complaint Specialist**: · Location: Stoke On Trent / Hybrid (Blended home working) · Onsite a minimum 8 days per month at the Stoke on Trent Contact Centre · Working Hours: Full Time 37.5 hours weekly rotating Monday to Sunday 8-8 Including Bank holidays · - Start July ...
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Complex Complaints Specialist
3 weeks ago
Vodafone Stoke-on-Trent, United Kingdom**Complex Complaints Specialist - Hybrid Stoke**: · Location: Stoke Contact Centre (Blended home working) Onsite minimum 8 days per month · **Salary**: From £26,000 - £32,000 + Vodafone Benefits · Hours: 37.5 hours weekly rotating Monday to Sunday 8-8 Including Bank holidays · Vo ...
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Complex Complaints Specialist
1 week ago
Vodafone Stoke-on-Trent, United KingdomComplex Complaint Specialist · Location: Stoke On Trent / Hybrid (Blended home working) · Onsite a minimum 8 days per month at the Stoke on Trent Contact Centre - you would be required to attend onsite daily during the training period · Working Hours: Full Time hours weekly rot ...
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Complex Complaints Specialist
1 week ago
VODAFONE LIMITED Stoke-on-Trent, United KingdomComplex Complaint Specialist · Location: Stoke On Trent / Hybrid (Blended home working) · Onsite a minimum 8 days per month at the Stoke on Trent Contact Centre - you would be required to attend onsite daily during the training period · Working Hours: Full Time 37.5 hours weekly ...
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Complex Complaints Specialist
3 weeks ago
Vodafone Stoke-on-Trent, United KingdomComplex Complaint Specialist · Location: Stoke On Trent / Hybrid (Blended home working) · Onsite a minimum 8 days per month at the Stoke on Trent Contact Centre · Working Hours: Full Time hours weekly rotating Monday to Sunday 8-8 Including Bank holidays · Hybrid · At Vodafone ...
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Complex Complaints Specialist
1 week ago
Vodafone Stoke-on-Trent, United Kingdom Full timeComplex Complaint Specialist · Location: Stoke On Trent / Hybrid (Blended home working) · Onsite a minimum 8 days per month at the Stoke on Trent Contact Centre · Working Hours: Full Time 37.5 hours weekly rotating Monday to Sunday 8-8 Including Bank holidays · Hybrid · At Vodafo ...
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Complex Complaints Specialist
3 weeks ago
Vodafone Stoke-on-Trent, Staffordshire, United KingdomComplex Complaint Specialist · While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required. · Location: Stoke On Trent / Hybrid (Blended home working) · Onsite a minimum 8 days per mont ...
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Complex Complaints Specialist
1 week ago
Vodafone Stoke-on-Trent, Staffordshire, United KingdomComplex Complaint Specialist · In order to make an application, simply read through the following job description and make sure to attach relevant documents. · Location: Stoke On Trent / Hybrid (Blended home working) · Onsite a minimum 8 days per month at the Stoke on Trent Conta ...
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Complaints Specialist
3 weeks ago
Vodafone Stoke-on-Trent, Staffordshire, United KingdomComplex Complaint Specialist · Stoke On Trent / Hybrid (Blended home working) · Onsite a minimum 8 days per month at the Stoke on Trent Contact Centre · Working Hours: Full Time 37.5 hours weekly rotating Monday to Sunday 8-8 Including Bank holidays · Hybrid · Our hybrid work ...
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Complex Complaints Specialist
3 weeks ago
Vodafone Stoke-on-Trent, Staffordshire, United KingdomComplex Complaint Specialist Location: Stoke On Trent / Hybrid (Blended home working) Onsite a minimum 8 days per month at the Stoke on Trent Contact Centre · Working Hours: Full Time 37.5 hours weekly rotating Monday to Sunday 8-8 Including Bank holidays Hybrid · At Vodafone ...
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Complaint Resolution Specialist,
2 weeks ago
Clearpay Manchester, United KingdomCompany Description · It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearp ...
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Complex Complaints Lead
4 weeks ago
Vodafone Stoke-on-Trent, United Kingdom**Complex Complaints Lead**: · Location: Stoke-On-Trent (Blended home working) Onsite minimum 8 days per month · **Salary**: Competitive · Hours: 37.5 hours weekly rotating between Monday to Sunday 8-8 Including Bank holidays · Vodafone UK's blended working approach means you'll ...
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Cardiothoracic Medical Secretary
4 weeks ago
University Hospitals of North Midlands NHS Trust Stoke-on-Trent, United KingdomAn exciting opportunity has arisen for an experienced medical secretary to join our team as Cardiothoracic Medical Secretary within the Heart Centre. · You will work alongside the Consultant and Management team to provide comprehensive and efficient secretarial support as well as ...
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Housing Officer
3 weeks ago
Bridge of Hope Stoke-on-Trent, United KingdomJob Title: Housing Officer · Duration-7weeks · Location-Stoke on Trent · Payrate-£20.24 UMB p/h · Job Purpose: · Join our team as a Housing Officer and play a vital role in providing efficient, effective, and responsive housing management services within a designated work area, e ...
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Spanish Customer Service, Responsible Gambling
2 weeks ago
BET365 Stoke-On-Trent, United Kingdom Full timeAs a European Responsible Gambling Support Advisor, you will join a specialist team who help and support our customers in the Spanish language. · You will be responsible for interacting with customers who may be at risk of, or experience, harms associated with gambling and ensuri ...
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Data, Security
3 weeks ago
University Hospitals of North Midlands NHS Trust Stoke-on-Trent, United KingdomWe are looking for an enthusiastic individual to join the Data, Security and Protection (DSP) Team. You will be supporting the Information Security Manager (RA and Privacy) in the co-ordination and delivery of DSP across the Trust. This post will primarily focus on, but is not li ...
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Access to Information Coordinator
3 weeks ago
NHS Midlands and Lancashire Commissioning Support Unit Stoke-on-Trent, United KingdomThe post holder will be responsible for leading the Access to Information team in the processing of Subject Access Requests (SARs) in line with the requirements of the Data Protection Act (DPA) 2018, Health Records Act (HRA) 1990, the processing of Freedom of Information requests ...
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Technical Administrator
4 weeks ago
Benx Ltd Stoke-on-Trent, United KingdomThe Benx Group of companies - a leading manufacturer and supplier of specialist building materials, supplying innovative products, systems and services to the building facades sector - is seeking to appoint a Technical Administrator to join our Benx Technical Services department ...
Complex Complaints Specialist - Stoke-on-Trent, Staffordshire, United Kingdom - Vodafone
Description
Complex Complaint SpecialistDo you have the skills to fill this role Read the complete details below, and make your application today.
Location:
Stoke On Trent / Hybrid (Blended home working)
Onsite a minimum 8 days per month at the Stoke on Trent Contact Centre
Working Hours:
Full Time 37.5 hours weekly rotating Monday to Sunday 8-8 Including Bank holidays
Hybrid
At Vodafone UK we believe that through collaboration and connection we can achieve great things.
Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role.
Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are.
Who We AreAt Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company.
We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Be a part of Vodafone UK Consumer team where creating and developing products, services and propositions is at the forefront.
From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life.
What you'll doAs a Complex Complaint Specialist you will be responsible for taking ownership of our very complex customer complaints and use your natural curiosity, tenacity, active listening, and relationship building skills and your ability to connect to investigate, review and resolve.
This is not just any complaints handling role - you will be dealing with a wide range of complex complaints relating to all product types, including those that are FCA reportable.
This may involve speaking to vulnerable customers, including people that are experiencing financial hardship.You will be expected to work autonomously, applying a moderate degree of personal judgement in each individual case, and utilising resources, systems, processes, and networks effectively.
We are looking for individuals that have a genuine passion for going above and beyond for customers and can demonstrate our deep commitment to 'earning customer loyalty' which is one of our key values.
As the go-to person for dissatisfied customers, you must be confident that can turn even the most negative experiences into positive ones.
You will work closely with high-profile internal and external stakeholders, including our General Management Team members, media relations, and regulatory bodies, to ensure that all complaints are resolved successfully and in a timely manner.
Who you areTo be successful in this role, you must have proven complaint handling experience, ideally within a regulated sector, and the ability to make informed decisions while keeping the customer at the heart of everything you do.
You must be empathetic, customer-centric, and possess a high degree of emotional intelligence, as you will be dealing with vulnerable customers on occasion.
Additionally, the ideal candidate will have:Inert ability to quickly understand and translate complex information with a view to formulate potential resolutions for the customer.
Active listening skills and excellent problem-solving capabilities.
A continuous improvement mindset – you will listen to our customers and capture feedback in a way that allows us to support the business.
Knowledge of FCA and Ofcom regulations would be highly desirable.Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background.
If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offerWe believe that taking care of our employees is the key to their success.
That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects.
We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes.
We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.
Together we canVodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website () for guidance.
Complex Complaints Specialist professionals in Stoke-on-Trent
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Adebayo Olajide
PMO Analyst /Business Analyst
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Chiamaka Alozie
Legal services, Customer services