Account Manager - Braintree, United Kingdom - Office Angels

Office Angels Braintree, United Kingdom

3 weeks ago

Permanent, Full time

Description

Account Manager
Salary: £27,000 - £32,000 per year, depending on experience
Location: Braintree, Essex
Working Hours: Monday - Thursday, 8am-4:30pm & Friday 8am-2pm

Are you a driven individual with exceptional customer service abilities? Do you excel in a dynamic setting? Our client, a reputable manufacturing company, is in search of an Account Manager to join their vibrant team in Braintree, Essex.

As an Account Manager, you will play a vital role in ensuring customer satisfaction and fostering strong relationships with internal and external stakeholders.

This presents an outstanding chance to demonstrate your communication skills and contribute positively to the company's prosperity, having the autonomy to truly make an impact.

Responsibilities:
- Communicate with external and internal customers, including end users, Technical Support, Planning/Logistics, and Sales
- Identify new business prospects and promote additional services when suitable
- Handle incoming inquiries via fax, telephone, and email
- Maintain customer order reports for precise order tracking
- Enter customer orders/sample requests promptly into the system
- Inform management of new contracts and pricing agreements requested by Key Account Managers
- Review, analyze, and advance orders, escalating issues as needed
- Engage in customer visits and deliver exceptional service in face-to-face interactions
- Aid in the returns administrative procedure following quality standards
- Collaborate with the Finance Department to manage credit, issue credit/debit notes, and resolve invoice discrepancies
- Continuously assess business procedures, offer improvement suggestions, and implement best practices
- Work closely with Sales and Planning teams to develop accurate part-by-part forecasts
- Attend meetings and reviews as necessary, ensuring effective team communication
- Report any critical issues to management promptly
- Adhere to all company policies, procedures, and legal obligations

Qualifications:
- Prior experience in a similar account management or sales role
- Proficient communication capabilities across various channels
- Strong IT skills including MS Office, Excel, and databases
- Excellent interpersonal, organizational, and written/verbal communication skills
- High numerical proficiency and keen attention to detail
- Proactive and responsive to customer needs
- Ability to work autonomously and collaboratively
- Professional and adaptable with the capacity to perform under pressure

If you are a motivated individual seeking a challenging and fulfilling opportunity, apply today to become part of their dedicated team as an Account Manager.

Office Angels is an employment consultancy dedicated to enhancing everyone's access to the job market. We appreciate and support individuals from diverse backgrounds and communities. We ensure a platform where their skills and experiences can shine in an inclusive setting that nurtures their growth.

If you require any reasonable adjustments, please inform us, and we will gladly assist you.

Office Angels serves as an employment agency for permanent placements and an employment business for temporary assignments. Office Angels UK upholds Equal Opportunities Employment principles.

By applying for this role, your information will be shared with Office Angels. For details on how your data will be handled, please refer to our Candidate Privacy Information Statement on our official website.

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